Vice President Mercy Clinic; St. Louis, MO
MERCY Saint Louis, MO 2018 to Present
4.1 billion in revenue, Mercy, provides a range of health care and social services through its network of facilities and service organizations. The organization operates some 35 acute care hospitals (including four specialty heart hospitals and two children's hospitals) with more than 4,200 licensed beds, as well as 700 clinics and outpatient facilities in four Midwestern states. Mercy is the fifth largest Catholic health care system in the United States and recently selected as one of the Top 15 Health Systems for 2019 by IBM Watson.
Vice President Mercy Clinic
- Developed and implemented the first investing in the Future and Mentoring the Next Generation development program for physician leaders. 18-month curriculum engaged early career physician with thought leaders throughout the United States and senior operation executives.
- Facilitated identification and engagement of targeted 20 Mercy leaders for enrollment in program from 900 clinics, 4 states, 2500 physicians.
Mission and Culture
- Directed and implemented programing to engage Mercy employees in understanding and embracing the Mercy health system culture.
- Served as Chairman of the Mercy Clinic Mission Culture Council to drive critical programs that drive inclusion and innovation, benefiting 40,000 employees.
- Developed methodology and action steps to enable the entire system methods of practice for improving physician relations. Participant on Mercy Experience Leadership Team to provide guidance and strategy on Provider Engagement and Retention.
- Advisor for Mercy Patient Satisfaction Module: NRC Health-Human Understanding
- Provided formation (experiences that invite leaders to discover connections to meaning and organizational purpose) in relevant and measurable ways and in a variety of formats to board members, executives, integrated and aligned physicians, and employees across all Mercy sites (41 hospitals, 900 clinics).
- Lead Mercy Clinic Executive Team in community outreach-partnership development focused on social determinants of health. A marginalized community Catholic Academy benefits from navigators and increased resources for better health as a result of the partnership.
- Established a partnership with MIT -SOLVE to begin mentoring and innovating new technology solutions for healthcare entrepreneurs throughout the world, with an objective to assist innovators in technology and Healthcare market entrants.
Research and Publications
- Led Building the Joy of Practice project with an objective to strengthen Mercy’s ability to address physician wellness, serving as the principle investigator in collaboration with Dr. Leroy Young, MD and in partnership with the American Medical Association. Facilitated the study of 60 practitioners in a Mercy multi-specialty clinic to understand the difference between hedonic and eudemonia cultural mechanisms within a healthcare system. Conduct and summarize a literature review of 1,000 articles for system leadership on the topic of Practitioner Joy of Practice.
- CHA- Health Progress: A Reflection form Fort Smith Arkansas (July-August 2017).
External activities – podcasts, videos, interview:
- Designed and published engagement campaign called Healing Stories to highlight the core personal reflections of healthcare providers. (Sept 2017).
- Winner of Arkansas Hospital Association’s Diamond Award 2018
- Coalition on Physician Wellbeing Recognition as a Top Physician Engagement Strategy for Wellness.
- Best Practice for CHA physician engagement
- Top podcasts include focus on Meaning and Medicine from Dr. Louis Nasary, MD; The Role of Music in building community from Symphony Director John Jeter; Dr. Sara Warber explains the development of an Integrative Medicine program at The University of Michigan. https://podcasts.apple.com/us/podcast/healing-stories/id1364307287
- NPR interview Titled Healing Sounds at Mercy reached 1.5 million as of September 2017. https://www.kuaf.com/post/music-and-health-fort-smith#stream/0