Work History

Work History
Apr 2010 - Present

Media and Communications Manager

ICO Partners

Working closely with the consultants to provide tailored solutions and expertise in online community management, reputation management and social media strategy.

Feb 2010 - Apr 2010

Community Manager

NCsoft Europe

The European Community team for Aion got rebuilt in Brighton again to support the game in its post launch phase locally from there. I have basically kept the same position as before but am now operating from Brighton again.

Jun 2009 - Jan 2010

Community Manager

NCsoft West

During the pre-launch and launch phase of Aion, the European community team has been working in direct vicinity to the Western production team based in Seattle, USA.

During that time it has been vital to show flexibility and support the game's launch as good as possible. Several beta weekends have been held to promote and test the game in North America and Europe.

I've worked together with Marketing and PR to set up the Facebook page for Aion and bring it up to more than 60000 members.

Feb 2007 - Jun 2009

Community Coordinator Aion

NCsoft Europe

Thrilled by the challenge to establish a community for an online roleplaying game before the launch of the game and throughout the beta phase I decided to join the newly formed Aion Community Team. The main tasks of the job are keeping players informed about the game through the message boards and news on the websites, gather feedback from the community for the developers of the game and organize contests and meetings for the community. On special occasions it is necessary to represent the company in person in front of the press (e.g. press demos at Conventions).

Jul 2006 - Feb 2007

Community Team Lead City of Heroes

NCsoft Europe

When Community Team Leads got introduced in our department I got trusted with the new position. In addition to the tasks of the previous job (see below) I was now responsible for line managing the European Community Team of City of Heroes/Villains.

Jun 2005 - Jul 2006

Community Coordinator City of Heroes

NCsoft Europe

When NCsoft Europe hired me as German Community Coordinator for City of Heroes the game was already running for four months in Europe and I took over the existing German community of the online roleplaying game. The main tasks of the job were keeping players informed about the game through the message boards and news on the websites, gather feedback from the community for the developers of the game and organize contests and meetings for the community. On special occasions it was also necessary to represent the company in person in front of the press (e.g. press demos at Leipzig Games Convention or TV shows)

Jul 2003 - Jun 2005

Application Feature Designer

Giesse + Partner

The main task in the job was to come up with ideas for new features of an existing application and define how they should be implemented by the programmers. After implementation I was also involved in the QA process and customer feedback interaction on the official internet message boards of the company.

Education

Education
Oct 1997 - Aug 2003

Diplom-Kaufmann Univ.

Friedrich-Alexander University
  • Main focus on Business IT
  • Degree disseration with the topic "Concept and prototypical realisation of an agent-based platform for the procurement of work placements in companies"

Skills

  • Community Management
  • Creative Thinking
  • Social Media Understanding
  • Presentation Skills
  • Show Moderation Skills
  • Project Management Skills
  • Microsoft Office
  • pMachine Expression Engine
  • XML, JAVA, Javascript, PHP, Html
  • Macromedia Flash

Summary

Experienced Community Manager with a lot of creativity, inspiration and motivation. Additional experience with live show moderation (e.g. Games Convention 2008), game presentation in front of press or customers, the creation of viral videos and using social media for communication with customers.

I've got great interest in supporting social connections between customers via special internet platforms or real life events.

Languages

  • German (native)
  • English (fluent)
  • French (basic)
  • Korean (basic)