M.G. Consultants is a consultancy based company which I formed back in 2002.
During 2001 / 02 there was a surge of interest from UK companies to outsource various projects to offshore organisations. I saw an opportunity to represent these businesses as their offshore face within technical and operational areas, consistently managing relations and expectations while providing solutions for companies to adopt to cover themselves in terms of brand, quality, consistency and control monitoring.
I have focused my consultancies through various intermediary organisations such as Product Direct Ltd, Big City Group and Teleprospects Ltd.
Working through the above companies enabled me to work directly with organisations in Dubai (Emirates Bank), Philippines, Canada, U.S.(Insurance sector), Caribbean, Mauritius (Rogers Group), Kenya (Kencall) but mostly India (NIIT Smartserve, Spanco Systems and many more).
In the UK I have represented companies such as Toucan Telecom, The Caudwell Group, Universal Provident, Friends Provident, Betterware, Purple Loans (now Promise Finance), T-Mobile and Fone Logistics.
Projects have varied from Life Insurance to Mortgage Renewals, from Data Imaging to Legal Process Outsourcing, Business Mobile services to Broadband, Medical Subscriptions to Private Medical Insurance.
The core focus for all companies I have represented is that the quality of their business brand and business process is to remain constant or be enhanced by the outsourcing opportunity.
My role included being responsible for a smooth migration strategy, to transition the process and monitor the entire work from concept to completion.
This led me into developing many other areas of expertise such as:-
- Skills training
- Client management
- Motivational training
- Business enhancement documenting