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·Enjoys doing courses to develop management skills and personal growth.

·Interested in Accountancy and Financial matters. Currently studying Association of Certified Chartered Accountants (ACCA) qualification. Obtained Fundamental Levels Certificate to date.

·Enjoys working with computers and learning about new software packages.

·Reading books and articles and watching documentaries about the economy.


Meet deadlines
Good under pressure
Creative problem Solving
Change Management
Project management

Work experience

Oct 2011Present

Special Sergeant (Manager)

Metropolitan Police Service

Manager of a busy area in Central London where role involved creatively developing new ways of managing team whilst having a strong sense of duty and excellent performance. Successfully implemented change to the culture, management structure and operations of the organisation and assisted existing and new officers.

Jul 2009Jul 2013

Executive Officer (Manager)

Department for Work and Pensions

Liaised with other managers to review and assess status and strategy of the office. Responsibility for organising workload and delegating tasks to staff. Managed customer service, budgets and delivering projects on time. Implemented action plans and conducted staff appraisals to encourage growth and retention and supported staff to build up morale, self-esteem and commitment. Ensured team exceeded expectations regarding targets, customer service and self-improvement. Responsible for conducting disciplinary procedures as required and achieving personnel targets.

Mar 2008Jul 2009

Financial Adviser

Halifax & Bank of Scotland

Take on management duties by coaching and observing interviews of less experienced sellers; provide support and advice on best selling and referral techniques. Work as a team with branch manager to exceed sales targets, manage diary to allow room for telesales, lead generation, continuous professional development and training.

Mar 2007Mar 2008

University Lecturer

Hertford Regional College

Responsible for classroom teaching of Business Studies, Marketing, Finance and Bookkeeping; tutorial work and associated outreach duties; open and distance learning courses and student placements. Also responsible for curriculum development work including identification of consumer requirements and the planning, development and evaluation of courses and course materials and supervision of course provision.

Sep 2004Mar 2007

Course Development Manager

City of Dublin Vocational Education Comittee, Business Department

Headed a team dedicated to develop new courses and responsible for organising time effectively and making decisions on the most efficient and cost effective ways of doing things. Project management responsibilities and delegating tasks to team members appropriately according to theirs skills and competencies and overseeing that these tasks are were completed on time and according to schedule. Courses devised for the school are still used.

Sep 2003Sep 2004


City of Dublin Vocational Education Comittee, Business Department

Teaching classes in Marketing, Management, Health and Safety, Information Technology, Business, Strategy, International trade, International Management, Accountancy, Finance and Bookkeeping. Developed teaching materials, delivered lectures, seminars and tutorials, assessed students’ coursework and set and marked examinations. Monitored students progress, achievements and attendance. Helped the administration team of the college by interviewing students.

Sep 2000Sep 2003

Public House Manager

The Lock and Key Public House

Responsible for operations and creation of the culture of the public house and bringing creative ideas on how to conduct business to attract new clients and maintain customers loyalty. Transformed under-performing business with a low turnover to a busy, Public House with a substantial increase in turnover. Liaising with the HR department of the group and interviewing recruits. Supporting and guiding staff on training, qualifications and adherence to relevant regulations. Designing and delivering presentations on industry-relevant areas to develop staff.

Sep 1997Sep 2000

Supermarket Manager


Management responsibility for training staff to increase their efficiency and enhance their career progression. Addressing problematic areas of performance such as wastage, overstocking, and health and safety issues and efficiency and profitability of ordering. Involved team to improve marketing of stock displays, attract new clients and increase customer service. Dealing with welfare issues among staff to resolve grievances and promote teamwork. Implementation of new security measures to significantly reduce stock pilferage and shop lifting.

Jan 1991Sep 1997


Sheldon park Hotel and other pubs in Dublin

Developed ability to quick reasoning, fast situation assessment and organisational skills; ability to timely assess clients’ needs and exceed their expectations for product quality and customer service. Kept self updated by attending regular training courses and by entering cocktails competitions. Undertook Honours degree and Masters while working long shifts (over12 hours) in highly regarded and extremely busy pubs in central Dublin.


Jan 2013Jul 2013

Certificate of Knowledge in Policing

Skills for Justice in partnership with the College of Policing
Sep 2009Jul 2010

ACCA Fundamentals level Certificate

Association of Chartered Certified Accountants
Nov 2007Aug 2008

Certificate for Financial Advice

IFS School of Finance
Sep 2000Jul 2003

Masters in Business Studies

John Moores University, Liverpool

Masters in Business Studies

Sep 1997Jul 2000

Accounting & Finance

John Moores University, Liverpool

BA (Hons) Accountancy and Finance

Sep 1996Jun 1998

Diploma in Management

Dublin Institute of Technology
Oct 1994Jun 1995

Bartenders Diploma

Licenced Vintners Association
Sep 1994Sep 1994

Hygiene Certificate

Licenced Vintners Association