Merv Martin

Summary

• Results oriented manager with successful record of re-engineering programs and processes to improve profit margin and operating efficiency at both Fortune 500 United Parcel Service and Brinks Armored Inc. Manage multi-site 24/7 operations, improving processes and reduce costs. Ensure high quality service delivery standards and customer service performance. • Experienced branch/operations/human resources manager with strong leadership capabilities and strategic planning abilities. • Flexible, goal-oriented and success driven individual. • Multi tasking abilities refined by the fast paced, concurrent processing of up to 3 shifts, seven days a week. • Extensive knowledge in Project management, Full P&L, Strategic Planning, Business Development, Cash Logistics, Retention, Health and Safety, Human Resources, Operations, Logistics and Supply Chain Management. • Effectively coach, train and mentor operations managers and lead supervisors in production goals, policies, procedures and proficient in Quality Performance Review (QPR), Quality Improvement Process (QIP) and Core Process Redesign (CPR). • Ranked 2nd in the United States out of 45 districts on exceeding Corporate Balance Scorecard Initiatives. • Ongoing use and above average knowledge of Excel, Word, PowerPoint, Internet Explorer, Outlook, Lotus notes, and Process charting (Pareto, run charts, control charts, scatter charts, histograms and internal audit models).

Work History

Work History
2007 - 2009

Branch Manager

Brinks Inc.
Aug 1989 - Jan 2007

Business Manager

United Parcel Service
• Results oriented manager with successful record of re-engineering programs and processes to improve profit margin and operating efficiency at both Fortune 500 United Parcel Service and Brinks Armored Inc. Manage multi-site 24/7 operations, improving processes and reduce costs. Ensure high quality service delivery standards and customer service performance. • Experienced branch/operations/human resources manager with strong leadership capabilities and strategic planning abilities. • Extensive knowledge in Project Management, Full P&L, Strategic Planning, Business Development, Cash Logistics, Retention, Health and Safety, Human Resources, Operations, Logistics and Supply Chain Management. • Excel, Word, PowerPoint, Internet Explorer, Outlook, Lotus notes, and Process charting (Pareto, run charts, control charts, scatter charts, histograms and internal audit models).
Aug 1989 - Jan 2000

Business Supervisor

United Parcel Service
UPS, Business Supervisor (1989 – 2000) • Utilized internal UPS Management System for load planning, routing and optimization of outbound shipments • Trained, supervised and evaluated staff, coached improvement management skills • Developed detailed process improvement plans and presented these plans to executive team members • Recruited, interviewed, facilitated, retained and organized orientation and training for both hourly and salary employees • Monitored production and quality standards using work measurement and methods evaluation analysis • Facilitated safety committees, and ensured weight and balance for all jet aircraft departures

Education

Education
1985 - 1992

BS