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Work experience

Oct 2013Present

Technology Coordinator

Harmony Public Schools

Houston, Texas District headquarters of the Largest Public Charter School system in USA(49 Schools across Texas) Support the integration of various forms of technology into curriculum frameworks by providing leadership and customer service to 49 Schools and around 25k Students from K-12. Administer curriculum applications, databases and Reports. Provide support and coordinate updates, installations with local IT administrators.. Leading the process of acquiring Instructional software for all Schools K-12th. Maintained open channels of communication with IT staff to provide support for District equipment and software. Provided direction regarding emerging instructional technologies and initiatives for system-wide projects and initiatives Administering over 15k Chromebooks District wide-Houston,

Jun 2013Oct 2013

Helpdesk Consultant

Argos USA

Texas Fourth Largest Ready-Mixed Concrete Producer in the United States IT Helpdesk Consultant Provide Second escalation support to users. Support Argos USA executives in the corporate office in Houston. TX. Ensure that IT services are delivered in a prompt, efficient, courteous and safe manner complying with Argos IT policies and with Argos Corporate Safety policies, in order to minimize the impact of incidents and improve day-to-day operations. Resolution of Helpdesk tickets involving desktops, laptops, peripherals, and software. Support around 300 plants in the US. Participating in IT Field Services Team initiatives as assigned

Dec 2009May 2013

Technology Analyst

Cyfair Independent School District ISD
Houston, Texas District headquarters of the third largest School District in Texas with more than 100k students. Technology Analyst Administer Math applications software among 52 Schools. Creating, deleting accounts, monitor server and data performance. Troubleshot computers, provide remote and onsite support. Register and document materials to provide support to technology resources. Manage and improve staff procedures, creating e-learning tutorials and optimizing technology tools such as web pages, formats and spreadsheets. Administer student data bases and develop sessions in Adobe connect, Smart Board, Microsoft Expression and Camtasia Studio for implementing curriculum and technology goals. Create content and materials for Staff Development. Provide workstation, laptop and Tablet support to Math Department.
Jul 2008Dec 2009

Technology Coordinator

Friends for Life Charter School
Friends for Life-Houston, Texas Independent public Charter school located In Houston Galleria area with 700 students. Technology Coordinator Administered the school site and the IT help desk. Developed a plan for the acquisition and deployment of new software and hardware. Analyzed and troubleshoot computer support problems as well as applies knowledge of software, hardware products and services to resolve problems of users. Supported the acquisition of new hardware and software based on customer needs and under established guidelines. Provided clients, typically end users, with application, network and internet support via telephone, and email, maintaining server software including Windows Server, Backup Exec and network antivirus packages. Planned and delivered professional development at the campus to enhance teacher productivity and integration skills. Promoted higher levels of technology implementation. Helm Bank-Bogota, Colombia Private Colombian financial institution Helm Bank offers products and services in the areas of investment banking, leasing, insurance, and trust solutions.
Jul 2004Jul 2008

Bilingual Teacher

Friends for Life Public Charter School
Houston, Texas Bilingual Teacher/Technology Liaison Developed student's numeracy and literacy skills in Dual language and Interdisciplinary Systems. Created learning resources and the classroom environment at elementary school to facilitate a positive learning experience. Assessed, recorded, and communicated student progress. Selected as the Technology Liaison of the School. Created and Trained School staff on Technology periodically. Helped strengthen quality and consistency of managing technology by assisting administrators in the creation of a computer lab and Implementing technology to provide the school with the latest technologies and trends.
Jan 1998Feb 2002

Help Desk Supervisor

Helm Bank
Help Desk Supervisor Managed operations of Headquarters Help Desk Call Center, supporting 25 bank branches nationwide and +4000 workstations. Directly supervised 6 help desk customer representatives and 2 analysts. Monitored service levels, call volumes and schedules; took action needed to ensure customer satisfaction, and efficiency. Developed daily call center team plans and training with strategic personnel. Diagnosed, Monitored and escalated internal inquiries and work requests with customized trouble tickets software. Analyzed and reported on performance metrics to ensure customer service standards were met.
Jul 1994Dec 1998

Help Desk Analyst

Helm Bank-Bogota, Colombia
Help Desk Analyst Provided second level desktop support to all onsite plant personnel to setup, configure, troubleshoot, analyze, and repair computer systems. Supported and provided hardware and computer peripherals in a customized Windows 95, 98 and Lotus Notes environment. Managed the desktop hardware and software inventory and procuring hardware, software and related supplies. Provided supported by travelling to bank branches. Attended calls using tracking system accurately and thoroughly with comprehensive detail. Reviewed open problem tickets daily. Identified problem and forwarded it to appropriate area of responsibility.


Technology Applications





Technology implementation and documentation
Remote Support and ticketing applications
Customer Service
Applications management, Ex Citrix, Sharepoint etc
Server Maintenance
Trilingual: English, Spanish, Portuguese
Computer Repair




ITIL v3 foundation