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Martin Celund

Head of Sales Excellence & Quality Assurance

Profile

Skills

People

Love working with people around me, creating a positive atsmophere. Juggling multiple tasks while keeping my focus on the outcome is natural to me. Through lots of motivation and coaching, I manage to form and participate in high performance teams, that causes divisions to grow beyond expectations. I have a unique capability to communicate with others and get the best possible outcome, no matter level in organization. 

Activities/Initiatives

Through my career of 8,5 years in Falck, I have structured serveral different departments all from zero (sales, booking, partnerships, sales excellence). Established a secure link between Marketing - Product Management and the Sales departments. On a weekly basis, created different campaigns and sales strategies.   

Strategic

Understand and implement the strategy so it makes a difference for the stakeholders. Create an open environment where everything is possible, combined  with the idea of high performance teams. Used to report weekly to the board of Directors and the management team on Kpi levels, forecasting, and activity costing. 

Work experience

May 2016Present

Head of Sales Excellence and Quality Assurance

Falck Assistance 
  • Business Strategy BtC - Customer Care
  • Implement and present different initiatives  
  • HR Management
  • BtC Budget / Forecasting
  • Systems and process
  • Project Management - Valuebased customer exp. 
  • Application Management
  • External partnerships  

Jan 2012May 2016

Head of Internal and Partner Sales

Falck A/S

Secure that growth continued both internally and externally. 

Focus areas:

  • Analysis of Danish and foreign telemarketing agencies
  • Create partnership contracts and provision models 
  • Creating test environments for telephone systems 
  • segment campaigns according to the strategy - BIG data analysis. 
  • Create leads together with marketing.     
  • Control and create KPIs 
  • Innovate sales concepts internally as well as externally 
  • Optimization of call flow and customer handling.
  • Forecasting and budgetting 
  • Project Management

Feb 2011Jan 2012

Head of Sales 

Falck A/S

Ensure the growth of the sales division in Copenhagen and Aarhus.

  • Strategic planning and implementation
  • Budgetting and forecasting
  • Sales meetings,
  • KPIs
  • Project Management
  • Customer segmentation
  • Coaching managers
Jan 2010Jan 2011

Operations Manager

Falck A/S

Secure continuous growth of the Outbound division and establish a sales division in our Copenhagen Headoffice with primarily focus on the B2C market. 

Focus areas: 

  • Establishing the new sales division and develop the winning sales culture I created 
  • Increase the overall business acumen amongst employees and thus secure full implementation of the sales strategies
  • Project Management
  • Segment analysis and improvement 
  • Streamlining IT-systems
  • Develop sales strategies and KPIs
  • Develop TM campaigns

Apr 2008Dec 2009

Sales Manager

Falck A/S

Build and organize the Outbound sales division from scratch according to the overall strategy for the B2C market including the existing client portfolio and canvas market. 

Focus areas:

  • Analysis of systems
  • Analysis of sales systems
  • Creating sales strategies
  • Employee coaching
  • Budget and analysis responsibility
  • "rapporterings monduler"
  • Customer Relationship Management
  • Campaign control

Sep 2007Apr 2008

Sales Insurance Agent

Codan Insurance RSA
  • B2C Sales of insurances
  • Booking meetings with clients 
Aug 2006Aug 2007

Sales Agent

Walpak A/S

B2B Sales

 

Education

2017

MBA Business Administration

Southern University

1. semester

20082011

HD, Part 1 and 2

Aarhus University - School of Business and Social Sciences  

Strategy and Leadership

Thesis about operation strategy

20042006

Marketing & Management

Business Academy

Internship at Thorfisk/Aker Seafood in Seattle 

20022004

Royal Danish Army 

Sergent at JDR in Holstebro

Language

  • Danish  - Native 
  • English - Fluent oral and written

About me

I have an enormous  drive and a huge passion for what I am representing. Honesty, loyalty and a huge amount of motivation, is all things  I value and represent to the fullest. 

When I am not working, I go home to my wife Malue and our 4 year old son and 1 year old daughter in Skanderborg, south of Aarhus. 

Spare time is used with family and friends, and my great passion road biking. I bike all lager races in Denmark and have participated in La Marmotte in 2014 - 2015 and again this summer.