E-Business Innovation and the Customer Experience. New technology, new applications in a business or service context.
Martijn van Glabbeek is an E-Business Innovation enthousiast. Watching trends, applying new insights and imlpementing new technologies to advance businesses and to enhance customer focussed processes. He is a firm believer in the concept of Customer Experience Management.
To help clients innovate in business by going e-business and to create a customer experience beyond the bland.
Jun 2007 - Mar 2008
Sector Solution Manager Utilities
Create and Manage solutions and services for the Utility market. Develop and Manage related competences within the Utility Consultancy Team. Member of the Management Team of the Telecom & Utility Business Solutions Practise.
Jan 2007 - Jun 2007
Solution Manager Customer Interaction Management
Create and Manage solutions and capabilities in the area of Customer Interaction Management. From Self Service to Customer Experience. Inspire customers and employees alike.
May 2005 - Jan 2007
ICT/Business Consultant e-Business
Work in projects and commercial bids to companies in the markets of Telecom, Utility and Media. Create solutions in the area of e-Business. From Process Design to Requirements Engineering to writing Project and Test Plans.
Sep 1997 - May 2005
Testing Billing Systems. Managing a test team. Designing and Implementing Business Processes. Redesigning a Billing Department from both process and system perspective. Business Process Management of Telecom Installation Processes. Implementing new processes at a Utility Market startup company, that manages customer switches in the liberalised market. Creating solutions for the Liberalised Utility Market.
Sep 2007 - Dec 2007
Masterclass E-Business. Presentation on Customer Experience. Group Assignment on Banking 2.0. Final Paper on SmartMetering.
Aug 2007 - Nov 2007
Leadership Development Programme of Atos Origin. Leadership comes from within.