A superb communicator with an ability to interact effectively at all levels of an organization. Strong attention to detail, time, and quality of work. Competent planner and resourceful problem solver. Skillful with internet research. Capable of working independently or within a team setting.Exercises good judgment. Meticulous record-keeping. Recognized leadership skills. Proven ability in maintaining confidentiality. Flexible, adaptable, and friendly. Dependable, loyal, and willing to learn.
Reading, fine art, oil painting, drawing, photography, fishing, boating/canoeing, traveling, learning and trying new things.
Obtain a position which coincides with my education and experience in an environment that will offer challenging and rewarding experiences allowing me to contribute to the success of the organization.
Apr 1999 - Present
Additional Coursework: Accounting I, Accounting II, Technical Presentations, Business Law, Labor Management Relations, Compensation Management, Payroll Accounting, and QuickBooks.
Jan 2008 - May 2011
Bachelor's of Liberal Studies
Relevant Coursework:Computer/Writing/Literature, Social Psychology, Psychology of Personality, Technical Communications, Public Relations Writing, Database Management System, Operations Management, Ethics, Economics, and Information Systems
Aug 2005 - Dec 2007
Bachelor's of Professional Studies
Relevant Coursework:Professional Communication, Corporate Etiquette, Human Resource Management, Organizational Communication, Leadership Development, Conflict Resolution and Negotiation, Cultural Diversity, and Principles of Supervision
Jan 2000 - Oct 2001
Computer Lab Technician
Worked closely with the Dean of Engineering. Assisted with the creation of a database used for accreditation purposes for the Engineering Program.Performed technical presentations within the classroom setting. Created document templates for departmental use.Developed student study sheets and exercises for Microsoft Office, Excel, AutoCAD, and PowerPoint,. Provided technical support to instructors.Set up computer labs and print network. Conducted correspondence with student Alumni; telephone and written communications. Trusted with confidential information. Assisted students during open lab. Recognized for technical writing ability. Promoted to this position after review of performance as a student worker.
Aug 1999 - Dec 1999
State Technical Institute at Memphis
Assisted instructors and lab technicians with various tasks as assigned.Participated in computer lab updates; software and hardware revamps.Document and template creation.Copying and filing of documents. Gave support to lab technicians in the machine workshop, robotics lab, and computer labs. Worked well within a team setting.Executed time management skills to ensure tasks were completed on time and were of high quality. State Technical Institute at Memphis merged with Shelby State Community College forming Southwest Tennessee Community College, thus the change in employment noted above.
Aug 1991 - Apr 1999
Interim departmentmanager for the Food department. Promoted to department manager over Crafts based on performance. As department manager for the Crafts department, received an award and share of stock for outstanding performance.Lateral promotion to Sporting Goods Department Manager.Within the first year as department manager of sporting goods, removed the department from the “Top Ten Shrink” list and found to be within company standards for shrink. This was the first time in the store’s history that the Sporting Goods department was not on the top shrink list. Instrumental in training staff on company/store/departmentalpolicies and procedures.Responsible for ATF gun logs and associated paperwork. Filing TWRA paperwork.Experience with office equipment and back office functions, specifically the UPC office and Human Resources.Assisted with ordering for the store and payroll on an as needed basis. Completed employee evaluations, work schedules, and directed daily activities for associates within the department. Responsible for creative displays for the entire store. Participated on the LeBonheur committee and aided with fund raising activities. Participated on the safety team. Was labeled the “Go-To-Girl” by store manager.
Oct 1987 - Jan 1991
Customer Service Manager
Began as a cashier, promoted to Service Desk Clerk, promoted to Customer Service Manager.Assigned as Front End trainer. Developed a format for teaching Front End policies and procedures to new hires and those in the Management Training program. The youngest Customer Service Manager at that time.Oversaw the activities for 16-25 associates.Performed performance evaluations.Learned the company switchboard and layaway department procedures. Handled large sums of money.