Martha Martinez

Objective

Contribute to the mission of an equal opportunity organization acting as a strategic partner to develop and implement strategies for a better operative performance.

Summary

·15 years of experience has provided me a unique and complete background in key areas of a company: finance, supply chain and customer service.

·Committed leader focused in results and high quality.

·Ability to work under pressure and problem solver.

·Detail-oriented multi-tasker.

·Fast learner, persistent and disciplined.

·Strategic partner developing and implementing strategies for a better operative performance.

·Fluent English and Native Spanish

Work History

Work History
Sep 2007 - Present

Customer Service Team Leader

DOW QUIMICA MEXICANA SA DE CV

·Responsible for North Latin-America Customer Service Center for Basic & Performance Chemicals, Wire & Cable, Elastomers and 7 Market Facing Business.

·Portfolio:396 customers located in 24 countries within the region. Sales by US$ 670,000.

·People Leadership: 13 direct reports. Responsibilities including performance management and compensation.

·As accountable for ensuring proper execution of work processes by team members and compliance of internal and external standards such as Sarbanes-Oxley and ISO 9000 for Customer Service, several steps were taken that result in Order Entry Accuracy by 92.51% and “green result with zero observations” in ISO’s audit. 

·Pursuing operational excellence through performance improvements and work process measures, a new role was created (Work Process Coach) in 2008. First delivery of this initiative: 6 new members trained in a record period with a competitive and productive ability in the 4 key areas for the function: SAP knowledge, International Trade, Problem Solving Ability and Work Process Effectiveness; their Order Entry Accuracy was 98.36%.

·To institutionalize company and function’s values, new schemes to perform Customer Service Representative’s role are now in placed: Flexible Work Arrangements for two employees. Their Order Entry Accuracy remains in high level, 99.79% and 98%.

Jul 2005 - Aug 2007

Supply Chain Planner Specialist

DOW QUIMICA MEXICANA SA DE CV

·Maintaining and executing planning within SAP: review MRP exceptions; create period orders. Reduction of DSI (Day Sales Inventory) by 22% and DDI (Days Demand Inventory) by 22%

·Serve as a local site coordinator/planner for integration of feedstock at 4 warehouses.

·Monitoring actual performance versus plan and engage cross-functional efforts to resolve.

·Leadership and coordination of the Sales & Operations Planning meetings for Dow Automotive business.

Mar 1999 - Jun 2005

Tax Specialist

DOW QUIMICA MEXICANA SA DE CV

·Managing tax planning schemes that produce value-added results to the company by MUS$ 2,029.

·Responsible for taxation processes for 6 legal entities in Mexico, Costa Rica and Guatemala.

·Responsible of annual fiscal auditing performing by external auditors.

·Implementing all the fiscal procedures requested by law in order to have proper information on time and avoid penalties

· Handed merging processes in Mexico and Costa Rica.

Feb 1998 - Feb 1999

Payroll Supervisor

DOW QUIMICA MEXICANA SA DE CV

·Managing the whole payroll process within Mexico as well as submitting all legal requirements related

with.

· Analyzing payroll information according to accounting parameters that do reflect the financial situation

of the company

·Restructuring processes to reduce costs and optimize operation flows

· Analyzing payroll information according to accounting parameters that do reflect the financial situation

of the company

Aug 1994 - Jan 1998

Accounts Payable Analyst

DOW QUIMICA MEXICANA SA DE CV

· Responsible over the complete Accounts Payable process for two companies.

· Analyzing payroll information according to accounting parameters that do reflect the financial situation

of the company.

·Restructuring processes to reduce costs and optimize operation flows.

Education

Education
Apr 1996 - Dec 1998

MASTER

INSTITUTO TECNOLOGICO Y DE ESTUDIOS SUPERIORES DE MONTERREY AC

Campus CCM (Ciudad de México)

Aug 1988 - Dec 1992

BACHELOR

INSTITUTO TECNOLOGICO Y DE ESTUDIOS SUPERIORES DE MONTERREY AC

Campus Monterrey

Graduated with special recognition award

Certifications

Certifications

CPIM

APICS (American Production and Inventory Management AC)