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Summary

As an experienced transactional banker, I have the ability to deliver aggressive transactional product revenue and possess immense knowledge in product service delivery. I am familiar with collaborating with the different stake holders (operations, IT, pricing governance committees) to achieve results. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have a proven track record of leadership as demonstrated in the CV below. Worked and Trained in various countries including England, South Africa, Kenya and Uganda

Work History

Dec 2009Present

Head Cash Management (Commercial Division)

Barclays Bank Uganda

My responsibilities included:-

  •  Provide clear leadership and direction to the team to achieve optimal Performance
  • Driving the delivery of transactional product revenue
  • Working with the Corporate and Business Banking sales teams to understand & segment customer needs, identify the most valuable customers and create customised propositions.
  • Pricing deals appropriately in order to ensure attractiveness of the deal to the client, the return is commensurate with the risk and the bank’s profit is maximized
  • Responsible for facilitating the development, delivery and management of cash management products and services to a demanding portfolio of corporate customers including multi-nationals, large corporates, GDOs & business banking customers
  • Responsible for setting team objectives, including revenue targets, (in conjunction with Commercial Director). Also to facilitate support, offer guidance, advice and training to Product/Sales managers within the team.
  • To facilitate constant product innovation to enable Barclays to become a leading Cash Management bank.
  • Responsible for ensuring the cash management teams work closely with relationship management teams to ensure relationship plans are met and all cross-selling and sales targets are met
  • Embed a pipeline sales tool to monitor sales performance
Jan 2009Nov 2009

Transaction Banking Sales Manager (Global Corporates)

Standard Chartered bank

My primary role was to create value for Standard Chartered's targeted clients in three primary ways:

  • To help clients understand their working capital (Cash Management, Trade and Supply Chain) requirements, issues and opportunities in new and different ways.
  • To act as the client's advocate inside our organization, ensuring the timely allocation of resources to deliver customized or unique solutions that meet their operational requirements

My responsibilities were to;-

  • Manage a portfolio of strategically important multinational clients.
  • Achieve Transaction sales performance & revenue objectives as specified in my annual objectives.
  • Understand and competently develop client working capital, trade finance and cash management needs that SCB can best meet.
  • Plan client sales call (visits) objectives to obtain specific advances; Open sales calls and deliver presentations with confidence and enthusiasm.
  • Negotiate terms and conditions with clients that result in maximized revenue opportunities for SCB.
  • Maintain on-going contact with customers to ensure targeted level of utilization for existing cash management solutions and to identify and respond to new sales opportunities.
  • Identify opportunities for cross-selling and referrals to other SCB businesses.
Dec 2004Nov 2008

Implementation Manager

Standard Chartered Bank

My responsibilities included: -

  • Delivering high quality, Electronic Banking products and services support i.e. Straight2Bank, Domestic Payments Services (DPS) and any other products when introduced, through installation, training, monitoring, customisation, customer support and maintenance of these products at the customer sites.
  • Participating in the timely production of management information to enable the continual review of service standards.
  • Participating in the preparation of the Disaster Recovery Process for the bank’s applications.
Feb 2004Dec 2004

Head of IT

Game Retail Store

My responsibilities included:

  • Network and Data base Administration, managing Game’s IT Infrastructure including IT inventory, user support, monitoring the system to minimise downtime.
  • Ensuring system integrity and security.
  • Delivering training to users on game retail system and Microsoft products including Email.
  • Liaising with IT vendors or suppliers including negotiating service level agreements and identification of critical business issues and liaising with Head Office in developing their solutions
Mar 2001Jun 2003

IT Service Manager

Swinton Insurance Group (UK) , a top Insurance broker with over 300 branches throughout the UK  dealing in Motor, Household and Travel Insurance. 
  • My responsibilities and achievements included:

    IT Service Management including testing software before rollout gathering user requirements for system development, implementing new software (Release Management) and network administration.
Mar 2000Aug 2000

Personal Assistant to the Branch Manager

Standard Chartered Bank
Jul 1999Feb 2000

Administrator

Kobil Uganda Limited
Jul 1995Jun 1999

Economics and Geography Teacher,( IGCSE Syllabus)

Hillside High School

Certifications

Jul 2009Jul 2009

Application of International Trade Finance

Standard Chartered Bank
Jun 2009Jun 2009

Credit Skill Assessment

Standard Chartered Bank
Jun 2007Jun 2007

Fundamentals of Trade and Working Capital

Standard Chartered  Bank
May 2003May 2003

Help Desk & Service Management

Strategic  Technology Initiatives Ltd Uk
Nov 2002Nov 2002

Foundation Certificate in IT Service Management

Information Systems Examination Board - ISEB
Nov 1999Nov 1999

Certificate in Human resource Development

Uganda Management Institute

Professional Membership

Professional Member - British Computer Society

Education

Feb 2015Oct 2015

Post graduate Certificate in Leadership and Board Competence

University of Oslo and the Federation of Uganda Employers
  • Leadership
  • Board Competence 
  • Strategy Development
  • Risk Management
  • Marketing
  • Branding and Financial Management
Jan 2001Jun 2003

MSc. Business Information Technology 

Manchester Metropolitan University, United Kingdom 
Sep 1992Jul 1995

Bachelor of Arts, Education and Economics 

Makerere University kampala
Feb 1986Mar 1992

Ordinary and Advanced Levels 

Wanyange Girls School

References

Mrs. Rachel Ddumba

Head of HR

Citibank Uganda