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Dynamic and resourceful Project Manager that drives for results and forms meaningful relationships with all the stakeholders. Successfully led and completed a wide range of projects across IT, Hospitality, Finance and Contact Center organizations. Six Sigma Green Belt certified. International and multicultural experience, able to easily transcend cultural differences. Fluent in French and Polish, conversational Russian and Spanish.

Core Competencies

Project Management • Business Analysis • Continuous Improvement • Six Sigma Green Belt • LEAN • Client Relationship Management • Stakeholder Relationship Management • Project Plan and Project Charter Creation • SLA Management • Root Cause Analysis • Change Management • Business Case Building • Digital Project Management • Content Management

Key Accomplishments

  • Deployed ServiceNow workflow tool to various teams within Aramark’s Global Business Services, increasing the SLA attainment to 99.8%. Created and implemented related processes, allowing to oversee and quantify incoming workload, and leading to a 40% increase in the productivity.
  • Deployed and implemented Interactive Intelligence communication solution for Aramark’s Payment Services Contact Center and redesigning the call flow. New technology enhanced the reporting and supervising capabilities, while significantly reducing the wait time and thus increasing customer satisfaction.
  • Identified assigned accounts’ compliance issues; designed and implemented a plan to assure accounts compliance.
  • Developed new tools and templates to streamline the processes. Created training manuals for assigned accounts and Service Lines; provided required training for assigned team members
  • Designed new training programs and manuals, designed and implemented new procedures.

Work experience


Mar 2014Present

Project Leader

  • Designed and implemented ServiceNow workflow solution for several business lines within Aramark's Global Business Solutions center, allowing to streamline the processes, and oversee and quantify the incoming workload.
  • Managed the implementation of a new telephony system for Aramark's Payment Services Contact Center. Worked with various stakeholders to gather the requirements, identify the vendor, design the call flow, and manage the migration from Avaya to Interactive Intelligence.
  • Identified the requirements and key stakeholders for Web Imaging Solution(Oracle Web Center). Build a business case and project charter for implementation of the solution. Estimated the budgetary needs and created a project plan.
  • Designed and created GBS intranet pages, achieving the highest visit count among the internal sites the month it was launched.
  • Mapped and documented processes. Developed documentation allowing easy identification of all IT systems required for a new hire depending on the assignment.


Aug 2013Jan 2014

Project Manager

  • Defined and managed project elements such as scope, budget, schedule, resources, and deliverables.
  • Monitored and managed project progress using project plans, project milestones, and issue/risk management, while managing project scope and facilitating any necessary change requests.
  • Organized and prioritized projects, assigned daily tasks and managed task workload for the web design staff in order to complete projects within constraints of client budget and approved quote.
  • Planned & executed strategies to increase overall client happiness and our level of engagement.
  • Designed and implemented the post-project follow up process with the use of already acquired CRM software.


Jun 2011Jul 2012

Business Analyst

  • Supported and coordinated Root Cause Analysis process for AHS(Application Hosting Services) and DBA(Database Administration).
  • Supported and coordinated SLA(Service Level Agreement) Misses Review; gathered data and prepared presentations for Executive SLA Misses Review Meeting; investigated and analyzed SLA misses for AHS and DBA Service Lines.
  • Assured that assigned accounts are compliant with the contractual requirements.
  • Assured that Risk Log and Issue Database for a major financial account are up to contractual requirements; managed account's Billing Integrity so that ASCA requirements and business controls were continually met.
  • As Account Interface manager for an industrial account, supported IBM Project Executive assuring account's compliance in all aspects.


Dec 2009Dec 2010


  • Temporary, part-time assignment for Google, Inc.: evaluated web pages based on the scale provided by Google.
  • Reported to Google’s engineering team to improve productivity of ad raters.
  • Researched and analyzed the quality of internet content covering the French and English speaking market.

Disneyland Paris

May 2003Aug 2008

VIP Relations Office Project Coordinator

  • Managed and coordinated VIP tours for press, celebrities and government officials from reservation to post-visit follow-up.
  • Managed Resort’s Special Events within the VIP Office: successfully planned, scheduled, executed, supervised and concluded multiple events.
  • Coordinated the activities of up to 80 VIP Guides, focusing on delivery of outstanding customer service to the high-profile and high-demand clients.




Bachelor Degree

Major: French Studies


Six Sigma Green Belt

PMP – in progress


Microsoft Suite: Excel • Word • Power Point • Outlook • PowerPoint • Project • Visio • Notes • Content Management: WordPress • CSM400 • Workflow tool: ServiceNow • CRM: Zoho CRM • Project Management: MS Project • Basecamp