Office work for the Surrey Law Centre which included answering calls, directing clients to my superiors specialising in requested areas of law, booking appointments for clients with solicitors, data processing and storage, as well as archiving documents. I was the first person S.L.C.'s clients would speak to upon decision to contact the office and, due to the fact that most of the cases concerned family disputes and domestic abuse, the experience taught me how to remain professional when facing sensitive topics. Additionally, due to an earlier database failure at the office, I was assigned with the task of rebuilding it nearly from scratch. It was an excellent opportunity to familiarise myself with S.L.C.'s past caseload, and read solicitors' comments on cases, which provided me with a valuable insight into their practice.