Director, Labor Relations
Director, Labor Relations; Manager, Labor Relations Successfully managed grievances and arbitrations as the company's union liaison. Communicated changes to union representatives and developed responses to grievances. Led the arbitration team through two successful arbitrations, one that authorized the company to improve its marketing strategies through the temporary employment of nonunion sales personnel. Proactively oversaw and developed a team of 20 labor professionals, including establishing performance objectives and measurement tools to monitor employee performance. Risk Mitigation and Cost Containment: Served as an expert witness during mediation and arbitrationhearings. Counseled employees regarding the effective resolution of workplace issues. Represented the company during union meetings to proactively resolve grievances. Legal Research and Analysis: Contributed to the company's defense against discrimination charges, classaction suits, and other lawsuits. Performed research and worked collaboratively with internal attorneys. Analyzed potential risks associated with policy changes and new initiatives. Investigations and Issue Resolution: Investigated and responded to employee relations matters and complaints, including ethics cases, discrimination, harassment, and violations of corporate policy. Developed strategies and administered disciplinary action. Project Management: Supervised the development of a case-tracking database, which improved time standards by 50% and quality standards by 30%. Obtained work flow requirements, and communicated project specifications to the technology department. Coordinated UAT and rollout. Union Management: Chaired the problem resolution team, and represented the company at NLRB hearings. Led the back office support team during 1997 and 1999 contract negotiations. Assisted the company bargaining team with strategy and speech development efforts; prepared bargaining proposals.