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Marisel Santiago Jimenez

Bilingual Retail  Business Management with experience in Customer Service

Summary

Retail Business Assistant Manager with over  8 years of experience in customer service. 

Areas of Expertise

  • Retail Operations Management
  • Front-End Supervision
  • Customer Satisfaction Improvement
  • Complaint Handling & Resolution
  • Financial Strategies

Professional Experience

May 2015March 2016

Sales Clerk

Coast Guard Exchange
  • Welcome customers, maintain product knowledge and help with the  selection of merchandise.
  • React to all concerns of customers quickly with a sense of importance.
  • Sell merchandise, and provide outstanding customer service, which may require demonstration and/or explanation of technical features of items sold.
  • Take periodic stock counts and participate in taking inventories.
  • Replenish stock and maintain merchandise in a neat and presentable condition.
  • Advise supervisor/department head of customer requests.
  • May perform price changes for various departments, either markdowns or mark ups, and the setting of company promotions. 
  • At the end of shift, turns in sales records, money, customer checks or charge slip and accounts for all monies and items sold.
  • Ensures that proper stock level is maintained; secures stock at close of business.
Mar 2010Oct 2010

Cashier/Money Room

Hipermercado Pitusa
  • Receives cash or credit in payment for merchandise and gives change as registered. 
  • Supervise cashiers
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Performed administrative work.
Jul 2008Feb 2010

Assistant Manager

Video Avenue of Puerto Rico
  • Provide assistance and continuity for the maintenance of a healthy operation, cleaning, inventory control and store appearance.
  • Supervise and direct the Customer Service Representative staff during their work shifts.
  • Ensure exceptional customer service.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Diligently resolve employee and customer situations in a diplomatic and effective manner.
  • Show good attendance and punctuality.                                                          
  • Performed administrative work.

 Education