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Marsallis Prescott

Customer Service/Retail/Inventory

Work History

February 2017Present

Customer Support/Technical Support

Conduit Global/KGB (Verizon Wireless)
  • Customer Service (Data Entry, billing questions, payments, acct information, refunds, inbound/outbound calls, credits, refunds)
  • Tech Support (reset devices, run diagnostics, managing accounts, VOIP) 
  • Problem Solving
  • Trouble Shooting
  • Account Information
  • Escalations
  • Fraud
  • On-Going Training (Pre-Paid, Post-Paid, Tech Support)
February 2015January 2018

Sales Associate

AutoZone
  • Customer Service (Data Entry, product pricing, refunds, inbound/outbound calls, credits)
  • Respond to customer inquiries and requests in a prompt and efficient manner.
  • Merchandise availability/order product (In-House & Store-to-Store).
  • Recommend merchandise to customers based on their needs and preferences.
  • Complete all cleaning, stocking and organizing tasks in assigned sales area.
  • Knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Determine Customer Needs/Problem Solving
  • Build on-going relationships
September 2012March 2015

Clerk/Shift Leader

The Pop Shoppe
  • Customer Service (data entry, product pricing, refunds, inbound calls, credits)
  • Greet customers, maintain knowledge of merchandise, assist in location of merchandise, sales/cross selling
  • Communicate information regarding product availability, ingredients and nutritional information
  • Answer the telephone providing store information
  • Participate in counting store’s physical inventory
  • Maintain cleanliness of store
  • Handle cash, change and operate the cash register
  • Ensure stock levels on the sales floor are maintained continually
  • Organize merchandise pricing, signage and coding
  • Maintain freezer items at a secure and satisfactory level
  • Open/Close Store
  • Maintains the outlook of store, restocking shelves, dusting , cleaning, sweeping, and mopping floors as required.
June 2010September 2012

Inventory Associate

Carmax
  • Customer Service (Data Entry, product pricing, inbound/outbound calls)
  • Responsible for monitoring the shipment, production, and ensuring that the data remains maintained and updated in the system.
  • Assists in the preparation of all the inventory related reports, answers all the routine queries and provides the much needed support for the operations, logistics, accounting, and quality departments.
  • Reviews all the shipment documents and verifies the details to make sure that they are complete and accurate.
  • Reviews the shipment transactions and ensures that the receipts are posted in a timely manner.
  • Accountable for reconciliation activities so that the inventory records are validated and are actively involved in the resolution of issues.
August 2008February 2010

Shift Leader

The Grande
  • Customer Service (Data Entry, product pricing, refunds, inbound/outbound calls, credits)
  • Cashier, ticket sales, usher, customer service guest services, maintain clean facilities, such as lobbies, concession stands, hallways, and auditoriums
  • Setting up new movie posters/displays, and tending to any customer complaints and concerns
  • Provide positive customer relation
  • Responsible for 35 mm movie operations
  • Manages the Theatre house and door
  • Manages all cash operations of the movie theatre
  • May be asked to supervise other special events as needed
  • Correct and sign theatre employee time cards
March 2006August 2008

Inventory Associate

Wal-Mart
  • Loading and unloading shipments
  • Organizing backroom spaces, constructing displays, and stocking shelves.
  • Must possess the ability to lift heavy objects in excess of 50 pounds.
  • Knowledge of operating heavy machinery such as forklifts
  • Knowledge of Plan-O-Gram

Education

20122013

Associates in Business, Business Administration

Forsyth Technical Community College

Programs typically provide students with a comprehensive understanding of management principles, business-oriented technology and interpersonal skills.

20092010

Associates in Arts, Recording Engineering

GTCC - High Point, NC

Recording Engineers shape the sound of an album. They record, edit, and mix sound through their choice of microphones, setting levels and sound manipulation techniques. They are well-versed in all kinds of recording technology, from analog tape to digital multitrack recording programs like Ableton or ProTools. In many studios, the Recording Engineer is also the Producer, overseeing both artistic and technical elements of the recording session.

20062007

Associates in Arts, Automotive Engineering

GTCC-Jamestown

Automotive engineering is a branch of mechanical engineering that concerns the design, development and manufacture of cars, trucks, motorcycles and other motor vehicles. Automotive engineers also design and test the many subsystems or components that comprise a motorized vehicle.

20022003

Bachelor of Science, Computer Science Engineering

North Carolina A&T State University

Studied the design and analysis of algorithms and data structures, principles of programming languages, systems software design, computer architecture, database and file designs, artificial intelligence, computer graphics and software engineering.

19982002

High School Diploma

James Benson Dudley Senior High School

College Tech Prep Courses

Skills

  • 10+ years Customer Service
  • 3 Years Technical Support
  • 6+ Years Data Entry
  • 6+ years Cash Handling 
  • 3+ years in Inventory/Warehouse
  • 15 years Microsoft Word, PowerPoint, Excel, Outlook , Access

  • 5+ years opening and closing operations
  • Advance skill set in automotive technology
  • WPM - 50

 

References

Crystal Avinger - Manager (Conduit Global) 336-324-4541

Mario Benton - Co-Worker (AutoZone) 336-340-2093

Danielle Thacker - Co- Worker (Wal-Mart) 336-987-2013