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Marquita Anne Sampson

Server/Bartender

Summary

Highly accomplished and professional Head Server with excellent customer service record in a variety of dining establishments. Superior multitasker who thrives in a fast-paced work environment. Adept at addressing tense and unpleasant situations in a smooth and efficient manner. Entry level bartender with the ability to thrive and become a lead/head bartender for I am a quick study. Proficient at maintaining a busy bar delivering a variety of excellent drinks and keeping a staff happy and working efficiently.

Work experience

11/06/201502/05/2016

Server

Texas Roadhouse
  • Unobtrusively checked with customers to refill drinks and ensure satisfaction with order.
  • Maintained a dining room presence for customer availability.
  • Computed required sales tax and gratuity with calculator or register.
  • Cleared plates, glasses, and flatware from tables between courses.
  • Present menus to customers and offer course suggestions when prompted.
  • Detail course ingredients and various preparation methods.
  • Stock service areas with supplies such as salt & pepper shakers, straws, napkins, and flatware.
  • Prepare specialty drinks from bar, hot tea and coffee, and mixed non-alcoholic beverages.
02/01/201504/21/2015

Server/Carside

Applebee's
  • Verified customers ID to ensure legal drinking age when ordering alcoholic beverages.
  • Accurately detailed order and prices on customer checks and collected payment.
  • Memorized daily specials for quick reference and customer information.
  • Wiped down tables, chairs, and booths between diners.
  • Very observant towards guests needs when bringing them refills and condiments.
  • Took orders over the phone for our carside guests, prepared orders with proper condiments and utensils, and delivered the to-go orders out to the right car side guest.
05/201206/2013

Server

The Grind
  • Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit and debit cards making change and processing gift certificates cards and vouchers
  • Assisted guests with making menu choices in an informative and helpful fashion
  • Maintained knowledge of current menu items garnishes ingredients and preparation methods
  • Appropriately suggested additional items to customers to increase restaurant sales
  • Promptly served all food courses and alcoholic beverages to guests
05/201206/2013

Bartender

The Grind
  • Responsible for making sure that the bar was clean throughout the night and that service was at an optimum level.
  • Responsible for handling customers who should not be served anymore and issues with fake identifications.
  • Responsible for making sure that the inventory of alcohol was always up to date and accurate.
  • Assisted in updating the drink menu once a month with new recipes and beer brands.
  • Assisted in developing marketing programs to attract attention to activities and events
  • Responsible for maintaining efficient flow of drinks to the talent dressing rooms and dining room.
  • Assisted in serving patrons in the club area before during and after shows.

Education

20062010

HS Diploma

Monument Valley High School

Located in Kayenta, Arizona

20102011

N/A

Northern Arizona University

Located in Flagstaff, Arizona 

Studied Music- Vocals

20112012

N/A

Grand Canyon University

Located in Phoenix, Arizona.

Studied Music- Vocals 

Professional References

The Grind- Brooke Rozen- Manager

3220 E. Camelback Rd, Phoenix, AZ 85017

(602) 300-1626

Applebee's- Jeff or Lauren- Managers

2 E. Camelback Rd, Phoenix, AZ 85012

(602) 266-3330

Texas Roadhouse- Hilson- Manager

8510 S. Emerald Dr, Tempe, AZ 85284

(480) 940-7427