Marlene Castillo

Work History

Work History
Mar 2014 - May 2014

Cleaning Crew

Right Services Inc
  • Kept building in clean and orderly condition
  • Serviced, cleaned and supplied restrooms
  • Dusted furniture, walls, machines, and equipment
  • Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming
  • Gathered and emptied trash
Jul 2012 - Sep 2012

Telemarketer

Paradise Travels
  • Utilized outbound telemarketing techniques to acquire customers and qualify prospects
  • Delivered prepared sales scripts describing products and services in order to persuade potential customers to make a purchase
  • Adjusted as needed to better target the needs and interests of specific individuals
  • Maintained relationships with prospects, gathering key information to assist in the sales process
  • Monitored, tracked and followed up on leads sent to ¬†sales representatives
  • Maintained records of contacts including names, addresses and reactions of prospects contacted
Dec 2003 - Jan 2007

Receptionist

Global Notary
  • Answered calls using a multi-line phone system, determined nature of calls and directed callers to the appropriate personnel
  • Took detailed messages including name, time of call and nature of business
  • Scheduled appointments between clients and employees
  • Typed memos, reports and other correspondence and maintained database as needed
  • Maintained and organized client files and provided order status information to customers
  • Managed time in an efficient manner to allow for multi-tasking and prioritizing responsibilities¬†
  • Performed other duties as needed

Education

Education
Nov 2013 - Jan 2014

North O.C Community College
  • Introduction to Microsoft Excel 2010
  • Introduction to Microsoft Word 2010
Sep 1998 - May 2001

G.E.D

Loara High School

Skills

Skills

Microsoft Word and Excel

Type 45-55 WPM

Problem Solving Skills

Great Communication Skills

Quick learner and Team Oriented

Excellent Customer Service