Plant Technical Director, North & South America
Akzo Nobel, Marine & Protective Coatings
Directed Technical Operations for 3 sites on 2 continents, leading teams of 20 supply chain and operations employees with multiple manager-level reports. Responsibilities included product management, product development, QA/QC for all product lines, military, industrial and commercial customer experience, business and process improvement and corporate sustainability initiatives.
Solved issue with U.S. Military within three months of joining the organization, salvaging at $10M contract.
Spearheaded integration of 1.8M gallons of additional product volume on top of 6M gallon base annual capacity.
Implemented an IT-based solution the shot sample inventory tracking accuracy from 80% to 98%+.
Managed relationship of vendor with $1M of aged product in inventory, persuading them to take possession and freeing up warehouse space to save $200K in disposal costs.
Reduced the number of customer complaints from 30-40 a month to only 8-9 concurrent open items.
Recruited top talent, on-boarded and cross-trained new teams; maintained a 0% turnover rate in top performers. Instituted training plan that doubled the accuracy rate of technicians. Cross-training teams eliminated 50% increase in cycle time due to production volume increases.