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Motivated professional with many years in dental software sales, technical support, computer network installation and repair.

Work experience

Aug 2010Present

Inside & University Sales Representative

Dolphin Imaging & Management Solutions, Chatsworth,CA
  • Sell specialized dental Imaging, practice management, and education software to potential clients covering the west coast region.
  • Make outbound contact to existing customers to discuss service and upgrade opportunities
  • Attend annual trades shows & industry related events
  • Provide onsite training and sales presentations
  • Work closely with support, marketing, and development in handling non sales related items.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer experience.
  • Meeting and exceeding sales goals provided.
Mar 2008Aug 2010

Tier 2 Technical Support

Dolphin Imaging & Management Solutions, Chatsworth CA
  • Receive and log technical support calls for over 8, 500 Dolphin dental software users from all around the world. 
  • Install and troubleshoot specialized software, MS SQL, and 3rd party integration.
  • Provided over the phone training of specialized software.
  • Built customer relationships by keeping customers informed of how and when problems are resolved.
  • Handled escalated issues from Tier1 technical support. 
May 2000Mar 2008

Computer Network Technician & Tier 2 Technical Support

IMS Specialty Services, Lancaster, CA
  • Design and implementation of multi computer networks in single and multi-location configurations.
  • Worked with Microsoft Windows workstation and server platforms, MS SQL, Terminal Server/RDP, and Citrix Metaframe.
  • Installed and troubleshoot computer hardware, backups, routers, printers, wireless devices, VPN's, VOIP, virus, spyware, etc.
  • Receive and log technical support calls for over 500 IMS dental software users from all around the U.S. and Canada
  • Handled escalated issues from Tier1 technical support. 
  • Handled computer equipment ordering, shipping, and receiving.
Jan 1997May 2000

Computer Technician & Sales Team Manager

Superior Electronics, Lancaster, CA
  • Built and sold custom computers.
  • Designed and implemented small business networks.
  • Provided technical support on daily computer use.
  • Ensured sales staff met goals while ensuring quality customer service was provided.