• Lancaster, CA

Markus O'Leary


Motivated professional with many years in dental software sales, technical support, computer network installation and repair.

Work experience

Work experience

Inside & University Sales Representative

Aug 2010 - Present
Dolphin Imaging & Management Solutions, Chatsworth,CA
  • Sell specialized dental Imaging, practice management, and education software to potential clients covering the west coast region.
  • Make outbound contact to existing customers to discuss service and upgrade opportunities
  • Attend annual trades shows & industry related events
  • Provide onsite training and sales presentations
  • Work closely with support, marketing, and development in handling non sales related items.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer experience.
  • Meeting and exceeding sales goals provided.

Tier 2 Technical Support

Mar 2008 - Aug 2010
Dolphin Imaging & Management Solutions, Chatsworth CA
  • Receive and log technical support calls for over 8, 500 Dolphin dental software users from all around the world. 
  • Install and troubleshoot specialized software, MS SQL, and 3rd party integration.
  • Provided over the phone training of specialized software.
  • Built customer relationships by keeping customers informed of how and when problems are resolved.
  • Handled escalated issues from Tier1 technical support. 

Computer Network Technician & Tier 2 Technical Support

May 2000 - Mar 2008
IMS Specialty Services, Lancaster, CA
  • Design and implementation of multi computer networks in single and multi-location configurations.
  • Worked with Microsoft Windows workstation and server platforms, MS SQL, Terminal Server/RDP, and Citrix Metaframe.
  • Installed and troubleshoot computer hardware, backups, routers, printers, wireless devices, VPN's, VOIP, virus, spyware, etc.
  • Receive and log technical support calls for over 500 IMS dental software users from all around the U.S. and Canada
  • Handled escalated issues from Tier1 technical support. 
  • Handled computer equipment ordering, shipping, and receiving.

Computer Technician & Sales Team Manager

Jan 1997 - May 2000
Superior Electronics, Lancaster, CA
  • Built and sold custom computers.
  • Designed and implemented small business networks.
  • Provided technical support on daily computer use.
  • Ensured sales staff met goals while ensuring quality customer service was provided.