Managed high-volume pipeline of stand-alone second mortgage and lines of credit products. Handled the preparation and documentation of real estate loans to prepare and schedule closings by telephone nationally. Served as the effective liaison for communications between title companies, appraisers, and underwriters.
•At the 2007 annual awards meeting, was presented Certificates of Excellence for top performance in three areas-Top Magic Scores, a measure of customer service skills, Voicemail Percentage, which measures call-handling expertise, and Perfect Attendance, a measure of reliability.
•With excellent multi-tasking and organizational skills, accuracy is consistently achieved. Outstanding written and verbal communication skills produced satisfied customers.
•Have earned a "Galaxy of Thanks" from the sales staff for highest percentage of booked loans for the entire department, including two $1,000,000 loan closings in a single month.