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Executive Summary

Result and business oriented IT professional with a breadth of experience that utilizes a unique skill combination of Information Technology, Project Management and Finance.  Recognized for the ability to effectively manage relationships between diverse vendors and business groups with a focus on critical project activities and timing.  Highly analytical and organized with proficiency in the management and execution of the custom software application development life-cycle, requirement definition and delivery.                                 

                                                                            Areas of Expertise

 Business Analysis  Project Management  Program Management

Process Definition    IT Application Integration  Client Management

Work experience

Prior to 1990

Held positions with increasing levels of responsibility in research, and information technology including: Programmer, Analyst and Lead Analyst.


Sr. Business Analyst


Defined project scope, as well as the capture and development of high-level business requirements for a retail advertising cooperative.


Strategy Consultant


Developed customer service enhancement strategy detailing over 30 initiatives after conducting in-person interviews with Panasonic employee groups and Customer Focus groups within 11 North American sales companies and contact centers.


Project Manager and Global Program Manager

Client-General Motors Service and Parts Operations

Performed multiple roles concurrently as listed below.

Project Manager  04/2008-05/2009Served as Project Manager charged with resolving issues for Global effort that ensured Sarbanes-Oxley ( SOX ), Public Company Accounting Reform Compliance. Project required systems modification and Program Management for all other global regions.• Delivered a completed project that had previously been 11 months behind schedule, resulting in the avoidance of a non-compliance citation and fines for the North American market.

Project Manager  10/2008-01/2009Served as Project Manager directing global resources for the evaluation of over 300 file transmission interfaces to determine potential security deficiencies in compliance with the Sarbanes-Oxley ( SOX ), Public Company Accounting Reform Compliance.

Program Manager  01/2009-05/2009Performed as Program Manager coordinating global report summarization, solution communication and issue resolution.  The position required the timely and periodic status and performance reporting to client and company upper management


Sr. Business Analyst


Developed a roadmap for converting two critical retail outlet applications into one common application that handled various worldwide business rules and environments.

  • Conducted business and technical reviews for four global regions resulting in a single set of business rules as the basis for a retail store application.

Project Manager and Process Consultant

Client-DaimlerChrysler - Interactive Marketing

Managed the research and documentation of the core processes of how data was delivered to the Consumer Websites.  Responsible for the resourcing of subject matter experts where required during the engagement.  Other responsibilities included the scheduling and facilitation of the process definition, analysis and development.  The new process resulting in an automated solution proposal that streamlined the four source organization’s data delivery, reducing time-to-market from 14 days to two days with increased accuracy.


Web Program Office Business / Vendor Liaison

Client-DaimlerChrylser - Interactive Marketing

Managed development of a number of processes that facilitated and managed transition from a single vendor web development model to a multi-vendor development model for consumer facing websites.

  • Developed initial new process documentation and standards, establishing the Web Program Management Office that provided governance increasing overall management satisfaction.
  • Performed training, mentorship and guidance of the newly implemented processes for seven Business Units and five Vendor Organizations that dramatically increased website performance, reduced website outages and provided organization around software deployment.
  • Set up a monthly knowledge sharing network for the 10 member PMO office resulting in a more consistent application of governance and increased knowledge through informal broad-subject education.
  • Performed vendor project plan assessments resulting in recommendations that ensured delivery success.

Lead Business Analyst

Client-DaimlerChrysler Financial Services

Gathered process data and requirements for the development of a common system for four diverse call center organizations in the management of consumer lease termination process.


Web Metrics Consultant

Client-General Motors(eGM)

Directed and provided eGM with a strategy for measuring global web-based initiative.


Consultant/PM/Business Analyst

Client-Chrysler Customer Assistance Center

Managed a team in developing a system that captured customer concerns and systematically socialized these concerns throughout the enterprise.



Masters of Science ( MSF )

Sep 1979Jul 1983

Business Administration


Employer & Client Organizations

Consultant Certification




Body of Work Samples


PMP Certification


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