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Marko Ninkovic

 

May 2015Present

Accounting Associate 

Jitasa

Coordinate with Account Managers and Sales Executives to achieve sales objectives. Analyze and prepare revenue reports, expense reports, and other business transaction reports.
Maintain accurate and complete customer account information.
Assist in determining pricing quotes for customers.
Coordinate with Account Mangers in determining new business opportunities with potential customers.
Provide responses to customer inquiries in a professional manner.
Resolve customer issues/concerns in a timely manner.
Ensure customer satisfaction by providing high quality customer service.
Support and manage existing customer accounts

Feb 2013Mar 2015

Receptionist

Hotel Espanja

Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.

Duties:

  • Welcoming guests to the hotel in a polite, friendly and helpful manner.
  • Dealing with late arrivals and assisting with early check-outs.
  • Check out departing guests using the hotel’s accounting system.
  • Taking payment from guests in the form of cash or credit cards.
  • Answering telephone inquiries promptly & professionally & transferring calls on.
  • Being a point of contact for guests should they have any queries.
  • Arranging for brief tours of the hotels rooms and facilities.
  • Operating switchboard and directing calls appropriately.
  • Dealing with and resolving customer complaints.
  • Managing group bookings for conferencing, the restaurant and accommodation.
  • Keeping up to date on all hotel products, services, pricing & promotional offers.
  • Completing the night auditing procedures with accuracy and attention to detail.
Jun 2011Dec 2012

Waiter

Contra cafe bar

Education

2009

High Scool

IT Engineering High school

Skills

8
  • Excellent knowledge of Microsoft office .
  • IBM SPSS Data collector and IBM SPSS Modeler.

Others

Water polo player for Bosnia and Hercgovina from 2010 till present

Water polo player for club Mladost from 2012 till present