Principles based product/operations/technology leader; strategic planning, product development and execution in multi-channel content distribution (broadcast, online, mobile, print) media and entertainment companies; global internet infrastructure and operations delivery expert.
Led The Walt Disney Internet Group Technical Operations Shared Services Organization from internet startup to "Commercial Grade" provider fueling 3X audience growth and revenue from global product (Fantasy Games, Toontown ,a MMRPG, DisneyBroadband, ESPN Motion, DisneyStores, ), Mobile MVNO service, and commerce offerings from ESPN.com, Disney.com, ABCNEWS.com, ABC.com, Disneyworld.com, and DisneyStores.com.
Delivered Playboy’s integrated "Digital Content Factory" launching video download offering, affiliate model for audience growth on Playboy.com, and efficient content production/post-production/distribution services establishing a lead position in "New Media" consumption across multiple distribution channels (Print, DVD, Online, Broadcast, Mobile, and Location Based Entertainment).
Launched ESPN Motion infrastructure, a pioneer product, in ad supported rich media delivery.
Established global "Best in Class" customer contact center, network, and IT services infrastructure during hyper growth stage of Capital One Financial Corporation powering scale from 700 employees to 22,000 and 3 million account holders to 22 million across multiple continents
Re-negotiated network, application software, maintenance support agreements, standardized and consolidated datacenter hosting, virtualization, network, storage, and environmental footprint to slash bottom line IT costs by over 30%.Leveraged and implemented ITIL best practices framework, open source technologies, process re-engineering, program/project management methodologiesincreasing availability metrics to 99.99%while maintaining flat FTE counts.
Team Building and Collaboration-
Established global product development and support model for video download subscription business across engineering, product development, Q/A, technical operations, marketing, and finance in Japan, the UK, and the US.Maintained retention levels (less than 6%) through clear mission, matching right resources with right roles, progressive job families, succession planning, rewards/recognition programs, and cross training. Built communication triads (Business, Operations, IT) facilitating prioritization across 60 geographic locations and establishing program/project management methodologies improving on time delivery by 20%.
Mark creates and enables business growth through technology solutions aligned with a solid business strategy, organizational alignment and scalable efficient/effective business/processes.The end game is to build a sustainable business leaving a positive legacy from which future consumers and employees benefitSpecialties, CIO Chief Information Officer, CTO, Internet Services, ITIL Technology Management, , VP Infrastructure, Digital Operations, Digital Distribution, Media and Entertainment, Digital Supply Chain Management, B to C online products and services