TATA Consultancy Services (TCS)
- Project Manager for Tronc (Tribune Publishing) account for upgrade and replacement of mission critical Data Center network Infrastructure
Project Management Professional (PMP)
Voice Systems: Asterisk, FreePBX, VICIDial Call Center, FreeSWITCH, Avaya VOIP and TDM, Custom IVRs, queue management, music on hold, CounterPATH Bria VoIP clients, Cisco Call Manager and Unity voicemail, NEC PBX and Active Voice Repartee voicemail
Technologies: SIP, VoIP, OpenSIPS proxy/server, RTP (including G.711 and G.729 codecs), DTMF, ISDN PRI, T1, RFC 3550, DAHDI, DIDs, TFNs, Cisco SCCP
Networking: TCP/IP, LAN/WAN, VPN, DNS, DHCP, T1, MPLS, DSL/Cable, QOS, routers, switches, cabling
Languages: Linux shell scripting, CLI, MySQL, PostgreSQL, AGI scripting, PHP, 4GL (Metaltraq ERP System), C, HTML
Software: Microsoft Office Suite (Word, Excel, PowerPoint, Visio), PC security, ticketing systems
Hardware: Cisco 79XX and Polycom 650/670/6000/7000 endpoints, analog phones and faxes, AudioCodes Media Gateways, DATAPROBE Redundancy switches, Dell R310/R320/R620/R630/T710 servers, Sangoma and Digium telephony PRI cards
Operating Systems: Linux, Windows 7/8/10
Ensured completion of tasks pertaining to supporting Town telephony, computers, and data network resources.
Promoted to highly visible position for managing, supporting, and maintaining reliable voice services and wireless communication equipment for 7 business locations, 600+ employees, $600M organization. Focused in researching, negotiating, and managing implementation of cost effective Telecom solutions.
Provided advanced tech support for all enterprise telephone systems, wireless devices, networking infrastructure, software applications, and office equipment.
Valuable member of programming team in designing, coding, and testing broad range of ERP modules. Developed user tools, management reports, and applications. Instrumental in migration process from legacy ROLM PBX to VoIP PBX solution.
Provided technical leadership of software development to increase operating efficiency by designing, coding, and testing broad range of ERP modules.
Recruited to IT department to self-learn 4GL language and to implement new features and enhancements to broad range of modules in ERP system. Stepped up to lead role for managing telecommunication services.
Mark Laber worked in Yarde Metals IT Department for 15 years. Unfortunately, he was part of a recent reduction in workforce that took place in February 2009. During Mark's career with the Company, he served in many roles witch resulted in him acquiring a variety of skills and expertise.
His career progression and development was as follows:
- Lead Programmer
- Tech Support Analyst III
- Telecommunications Administration
Mark worked closely with many department Managers in the areas of Marketing, Accounting and Human Resources. Just a few of the special projects he coordinated and worked on included automation call administration, creating a reporting infrastructure, and providing user training; assisting with the conversion of accounting systems to be SOX-compliant, coordinating technical requirements of invoice outsourcing, and responding to telecommunications issues; and executing program changes on an in-house time clock system, attendance module and payroll program.
In the process of providing technical support and assistance, Mark consistently demonstrated a cooperative and positive attitude. During his last three years of employment, Mark was the Telecommunications Systems Administrator and was responsible for analyzing, implementing and maintaining the telecommunications infrastructure to provide continued and reliable data telecommunications services for multi-business locations.
On behalf of the IT Director and the Managers he assisted in executing technical changes to improve their departments, we wish him all the best in finding a position where he can utilize his skills, talent and experience.
I completed Town-wide Telecom Expense Management audit. Town of Newington Aug 2009 highlights for INFORMATION SYSTEMS AND TECHNOLOGY
• Audited cell phone invoices (Verizon Business, Nextel) in an effort to determine plan use.
• Audited AT&T telephone voice services, special circuits and reviewed billing charges. A disconnect order was issued for 29 special circuits and unused POTS lines resulting in an estimated cost saving $30,000/ year. Identified savings will be used for the procurement of a new Town telephone system. The current system is over 15 years old and support is being discontinued by the manufacture.
• Met with several vendors to discuss new telephone systems.
Dean’s List Honor Roll
Software Engineer at STRATUS Computer, Marlboro, MA
Technical Support Analyst at CIGNA Insurance, Hartford, CT