Accomplished IT Professional with Vision...Courage...Leadership
Experienced, enthusiastic and results-driven IT Professional with over 10 years of proven, hands-on experience in fast-paced environments, such as PeopleFinders.com, US Army, Hewlett-Packard and Allstate Insurance.
Solid record of achievement in managing change, mitigating risk, infusing new ideas, and delivering solid business results to take enterprise system performance and productivity to the next level.
- Consistently demonstrates practical yet imaginative approaches to service delivery, work-flow management and process improvement.
- Can leverage business experience, technical expertise and analytical skills to help organizations achieve strategic objectives and articulate a future vision.
- Persuasive team builder and coach, adept at motivating teams to deliver unparalleled customer service and attain major company objectives.
Skills and Strengths
- Windows Server and Systems Administration
- Active Directory management
- Project management and implementation
- Microsoft Exchange Server administration and support
- Outlook messaging support and end-user training
- Workstation imaging, packaging and deployment
- Desktop technical support and training
- Strategic planning and vision
- Call center operations and management
- End-user training in all major software products