Mark Grindle


Executive with over 25 years experience in global IT architecture, infrastructure, telecommunications, and strategic planning. Proven track record in planning and leading successful worldwide IT consolidations and transformations as well as cost reduction programs. Known for building and leading global teams, managing multiple company critical programs, and developing and executing global IT strategies.

Work History

Work History
Jan 2007 - Present

Master Business Consultant

  • Acted as Chief of Technology for United Airlines driving initiatives around stable operations, server consolidation, risk management, architectural design, telecommunications modernization, and developing future strategy.Responsible for 500+ person organization as well as $200 million expense and $35 million capital budget.
  • Provide senior level consulting services in IT transformation, data center strategy, IT consolidation planning and delivery, data center consolidation methodologies and industry best practices. Prepare and present data center consolidation and IT consolidation strategies and solutions to HP customers.
  • Presented HP’s data center consolidation and transformation methodologies, best practices, and the HP story to numerous strategic accounts.
  • Responsible for proposal development, proposal presentation, and development of statement of works for delivering data center consolidation consulting services to HP and potential HP customers throughout North America.
2004 - 2006

Chief Information Officer


·CIO of renowned independent, investment advisory company.In this role, I oversaw all of information technology including software product development.I had responsibility for the Customer Fulfillment Center which includes order processing, procurement, and product packaging and distribution.

·Product Quality during my tenure increased substantially reducing problem call volume by over 75%.

·A new service tracking system was implemented that allowed management of all problems, service requests, and enhancements.This system facilitated improved software delivery and speed to market.

·Improvements in the software build process accelerated delivery time of monthly CD updates by an average of 6 days.

·Cost of delivery of the publication was reduced by over 30% due to rigorous contract negotiation and competitive bidding.

·The Exchange Traded Fund (ETF) product saw an increase of over 25% in subscriber renewals due to the implementation of an e-mail renewal campaign and improvements in the product.

·Annual costs have reduced by over $750,000 through improved negotiations and increased productivity.

2004 - 2002

VIce President, Global Infrastructure Services

The Gillette Company

·Managed over 450 staff and a global budget exceeding $105 million while maintaining responsibility for all global IT infrastructure services, including data centers, voice and data networks, storage technology, helpdesk support and desk side services, security and disaster recovery, and collaboration tools.

·Received recognition from the Gillette Finance organization on reducing spending by over $25 million in less than 12 months.This was done through vendor standardization in the areas of Storage, UNIX servers, tape subsystems, and network.Additional savings were achieved through contract renegotiation with companies such as HP, IBM, GE, Computer Associates, SAP, and Oracle.

·Administered the complete process for numerous IT deals, ranging from $1 million to more than $22 million, from initiation through signing.

·Restructured the Infrastructure organization into 1 global team and received one of the highest Gallup Q12 management rating scores in Gillette (4.27 out of a possible 5).

·Implemented an outsourced Global Help Desk and Desk Side support model that saved approximately $8mm annually and provided one common support model to Gillette.

·Consolidated five AS400 locations in South America and Africa into South Boston and eliminated over 20 systems.

·Consolidated the SAP UNIX server environment into one location reducing 90+ servers to 8.This reduced Total Cost of Ownership by over $1 million dollars annually and improved the overall technology.

·Installed a SPAM filtering process that blocks ~2.5mm e-mails per month.This system also has a user interface that allows the release of e-mails that are incorrectly blocked.

·Developed and initiated a Business Recovery strategy that brought disaster recovery internal to Gillette.This reduced costs, allowed for high availability recovery of critical systems, and improved overall recovery time.

2002 - 2000

Vice President, Enterprise Infrastructure


·Administered the global infrastructure for voice and data networks, including leading the consolidation from over 900 servers globally to 450 servers, reducing costs by over $4 million annually.Raised the ranking of the network from last in GE to consistently rank within the top three networks.

·Implemented an offshore help desk for 4 GE businesses (Business Asset Finance, Commercial Equipment Finance, Small Business Solutions, and Vendor Financial Services) through a new training model that reduced costs and accelerated implementation.The Help Desk was regularly ranked within GE’s top 10%.

·Designed and implemented a high-availability infrastructure built around AT&T sonet ring, storage area networks, fabric connections to fail over servers, and redundant sites.

·Administered an e-mail environment for 12,000 users worldwide and converted more than 25 distributed Microsoft Exchange servers to a consolidated Microsoft Exchange 2000 environment.

·Established a centralized management environment that monitors and measured end users experience.

·Supported the integration of acquisitions into the GE environment and all divestiture activities

2000 - 1997

Chief Technology Officer

General Electric Global Research

·Served as a member four-person core team in the design and construction of the John F. Welch Technology Center in Bangalore, India (6,000+ personnel).Led the $15-million IT infrastructure project to completion one month ahead of schedule and 2% under budget.

·Performed as the technical leader of the GE team that designed and established the GE corporate helpdesk solution in India; conducted extensive research and numerous meetings with Indian suppliers.

·Established and managed the IT infrastructure for offices in Monterrey, Mexico; Shanghai, China; and Boston, Massachusetts.

·Achieved Six Sigma Master Black Belt Status and gained recognition as an expert on Six Sigma in IT.Presented to numerous New York State Government agencies, Fleet Bank, and Microsoft including Bill Gates and his management team.

·Responsible for all End User Services including Security, Internet & Intranet, Disaster Recovery & Enterprise Backup, PC and Printer Procurement & Support, Telephone, Voicemail, Phone Switches and Facilities.

·Restructured the IT support model, including the insourcing of several key positions while outsourcing helpdesk functions and break/fix operations.Achieved and maintained the top helpdesk in GE and one of the top five desktop support operations.

·Designed and implemented a new phone system and a carrier contract that reduced cost by over 60%.

·Implemented an asset management system that allowed us to reduce Microsoft software costs by 25%.

1997 - 1990

Team Leader, Customer Products & Security Center


During this time I held several roles in GE.  Prior to being the manager of Customer Products and Security for GE Corporate Information Technology I was Business Manager and MVS Team Leader



Bachelor of Science

Bentley College



Global Experience

I have worked internationally multiple times and managed large, global, diverse teams.  I've managed and successfully completed large and complex international projects and have extensive expereince with other cultures and countries.

Data Center Transformation

I have extensive experience and have achieved a great deal of success transforming IT environments from traditional cost based environments to efficient and business valued environments.

Organizational Change

I excel at motivating teams while focusing on achieving organizational goals and driving change. 



Six Sigma Master Black Belt

General Electric