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Work experience


Customer Service Manager (CSM)

  • Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges -
  • Handle communications with customers through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interview
  • Collect information on agents and other staff performance from customers to make judgment on their performance
  • Get up-to-date information about all products Offer refund to customers when the need arises
  • Compile and print customer complaints and suggestions and present them to the appropriate authorities
  • Investigate and identify the part of the Walmart that needs improvement
  • Coordinate with the management on the initiatives that help improve customer service
  • Take advantage of social media as a medium of responding to customer complaint
  • Monitor the statistics on supports -Handle customer concern over the price of a product and the ads
  • Offer counsel to customers on their chances of getting a refund for product return
  • Work with other departments in ensuring that all customer related issues are attended to

Home Health Aid 

  • Monitors the patient condition by observing physical and mental condition, intake and output, and exercise.
  • Supporting my patient by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
  • Assisting the patient by providing personal services, such as, bathing, dressing, and grooming.
  • Helping my patient care for themselves by teaching use special utensils to eat, special techniques and equipment for personal hygiene.
  • Records patient information by making entries in the patient journal; supervisor of changing or unusual conditions Maintains a safe, secure, and healthy patient environment by following standards and procedures.
  • Maintaining security precautions; following prescribed dietary requirements
Mar 2015Aug 2015


Chick fil a
  • Monitoring the open dining sections of the restaurant for empty and cleaned tables.
  • monitoring the an greeting guest as they are sitting an awaiting on their food.
  • ensuring that the needs of the guests are met while they are waiting.
  •  Moving tables together to accommodate large parties 
Mar 2014Mar 2015

Exquisite Possibilities

Administrative Assistant
  • Answered and quickly redirected 
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Jul 2014Mar 2015


  • Cashiering
  • Greeting guest with directing them to the right area
  • Cleaning the front  while maintaining an clean an orderly area that was assigned.
  • Answering phone call's directing the calls to the right extension.
  • Organizing products as they are put on the sales floor,making sure the prices are correct and organized order.
  • Signing  off on documents  
  • Verifying money
  •  Cashing out draws.
Jun 2012Feb 2013

Over Night Crew Member

  • I was hired for Over Night Crew Member.
  • I was to clean sections that they would have me to do on an timely manner.
  • I was to fill in for stokers an build modules.
  • There was time i would have to change prices an Move products around.
Jun 2011Jan 2012


Toy's R Us
  • — Cashier This was an seasonal position for cashier.
  • I was an team member as well and maintenance.
  • There was always customers that came to me an asking about products. I was called the go to person for new prooducts or getting them products from an new store.
Sep 2008Jan 2009

Crew Member

Chruches Chicken
  • Providing prompt and friendly service to customers
  • Ensuring customer satisfaction
  • Following procedures to prepare food products for customers
  • Maintaining the highest level of product quality and cleanliness
  • Making sure that the interior exterior of restaurant, equipment, and utensils are in a neat an orderly fashion as well as clean.




University of Phoenix

Most of college courses finished

Jun 2011Jan 2012


Estrella Communtiy College

Some college classes


Nicole : Coworker


Marlin Bowie : Brother


Tasha Collins : Manager



Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent
work ethic and strength in boosting company morale. I am Quality-focused committed to approaching administrative tasks with tenacity and attention to detail.