Download PDF

Work experience

2017Present

Customer Service Manager (CSM)

Wal-mart
  • Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges -
  • Handle communications with customers through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interview
  • Collect information on agents and other staff performance from customers to make judgment on their performance
  • Get up-to-date information about all products Offer refund to customers when the need arises
  • Compile and print customer complaints and suggestions and present them to the appropriate authorities
  • Investigate and identify the part of the Walmart that needs improvement
  • Coordinate with the management on the initiatives that help improve customer service
  • Take advantage of social media as a medium of responding to customer complaint
  • Monitor the statistics on supports -Handle customer concern over the price of a product and the ads
  • Offer counsel to customers on their chances of getting a refund for product return
  • Work with other departments in ensuring that all customer related issues are attended to
2015Present

Home Health Aid 

Private
  • Monitors the patient condition by observing physical and mental condition, intake and output, and exercise.
  • Supporting my patient by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
  • Assisting the patient by providing personal services, such as, bathing, dressing, and grooming.
  • Helping my patient care for themselves by teaching use special utensils to eat, special techniques and equipment for personal hygiene.
  • Records patient information by making entries in the patient journal; supervisor of changing or unusual conditions Maintains a safe, secure, and healthy patient environment by following standards and procedures.
  • Maintaining security precautions; following prescribed dietary requirements
Mar 2015Aug 2015

Hostess

Chick fil a
  • Monitoring the open dining sections of the restaurant for empty and cleaned tables.
  • monitoring the an greeting guest as they are sitting an awaiting on their food.
  • ensuring that the needs of the guests are met while they are waiting.
  •  Moving tables together to accommodate large parties 
Mar 2014Mar 2015

Exquisite Possibilities

Administrative Assistant
  • Answered and quickly redirected 
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Jul 2014Mar 2015

Cashier

Joanns
  • Cashiering
  • Greeting guest with directing them to the right area
  • Cleaning the front  while maintaining an clean an orderly area that was assigned.
  • Answering phone call's directing the calls to the right extension.
  • Organizing products as they are put on the sales floor,making sure the prices are correct and organized order.
  • Signing  off on documents  
  • Verifying money
  •  Cashing out draws.
Jun 2012Feb 2013

Over Night Crew Member

Walmart
  • I was hired for Over Night Crew Member.
  • I was to clean sections that they would have me to do on an timely manner.
  • I was to fill in for stokers an build modules.
  • There was time i would have to change prices an Move products around.
Jun 2011Jan 2012

Cashier

Toy's R Us
  • — Cashier This was an seasonal position for cashier.
  • I was an team member as well and maintenance.
  • There was always customers that came to me an asking about products. I was called the go to person for new prooducts or getting them products from an new store.
Sep 2008Jan 2009

Crew Member

Chruches Chicken
  • Providing prompt and friendly service to customers
  • Ensuring customer satisfaction
  • Following procedures to prepare food products for customers
  • Maintaining the highest level of product quality and cleanliness
  • Making sure that the interior exterior of restaurant, equipment, and utensils are in a neat an orderly fashion as well as clean.

Education

2018

Generrals

University of Phoenix

Most of college courses finished

Jun 2011Jan 2012

Generals

Estrella Communtiy College

Some college classes

References

Nicole : Coworker

7703107399

Marlin Bowie : Brother

1-404-937-9360

Tasha Collins : Manager

17703694558

Summary

Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent
work ethic and strength in boosting company morale. I am Quality-focused committed to approaching administrative tasks with tenacity and attention to detail.