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Special Background

During college summers was an independent distributor for the Southwestern Company of Nashville, TN; selling educational products door-to-door.  Received Gold Awards reflective of work ethic.


Business Skills and Experience Summary

Manufacturing, Energy, Oil & Gas, Mining, Construction,Transportation, Automotive, Health Care Management, Financial Services, Lodging, Information Technology, Retail, Public Contract Administration, E-Commerce, Consulting, Federal Government
Outsourcing/Insourcing Benefits Administration and Call/Shared Service Center   Process Improvement Benefits/Compensation/Payroll Administration and Communication    
Program Design Compensation, Benefits, Relocation     
Administration, Analysis Benefits, Compensation, Employee Service Center, Insurance   Benchmarking HR/Payroll Productivity & ROI, Compensation, Benefits, Training, Staffing Project Management HRMS/HRIS, Benefits, Software Selection and Implementation    Systems Development/Selection Compensation, Benefits, HRMS/HRIS, Insurance, Supply Chain, Construction
ERP Implementation PeopleSoft Modules: HCM HRMS, Payroll, CRM Helpdesk for HR, CRM Self Service    

Specialty Software Implementation Sales Incentive and General Compensation



A human resource management and systems professional with experience in diverse organizations, both internally and as a consultant. Special expertise in compensation and employee benefits design, administration, communications, and compliance. Extensive experience in HR/Payroll ERP and specialty support systems selection and implementation; implementation of shared service/call centers; and process improvement and benchmarking,  Project management of systems implementations and conversions.Development of automation tools supporting a wide variety of processes, integrating MS Access, Excel and Word using Visual Basic for Appications and SQL.• Led the design and implementation of human resources and finance contact centers for a federal agency featuring PeopleSoft CRM HelpDesk for HR and CRM Self Service as the case management tools supporting over 30,000 employees. Saved client hundreds of thousands of dollars in licensing and maintenance costs by modifying software to support finance as well as HR.• Modeled early retirement incentive features for multiple units of a newspaper conglomerate, calculating ROI and payback periods for a variety of different assumptions as to benefit structures and acceptance rates. Projections resulted in millions of dollars of savings with payback periods of less than two years.• Developed the baseline analysis of the administration of the annual executive management cash incentive process for the shared service center of a major high technology firm, and developedrecommendations for process simplification. Documented the current state and proposing a new technology approach for the administration of employer stock-based incentives for the same firm.


Gary Pratscher

Mark and I worked together when at the time I was a partner with Hewitt Associates reponsible for Hewitt's global compensation systems including COMP+.  Mark was Compaq's liaison with Hewitt responsible for the successul implemenation of COMP+, and quickly became one of the strongest users across the 100+ organizations using the system.  His strong analytical and computer skills helped Compaq analyze their dynamic and expanding compensation and HR reporting needs. Mark has a strong desire "roll up his sleeves" and dig into the details to ensure a sold base of understanding.  He is a quick learner and is able to apply learnings to solve new problems in different areas."

Dan Meade

I had the privelege of working with Mark at Compaq Computer Corporation several years ago whilst we were building a compensation platform and infrastructure for a fast-paced and growing enterprise. Mark demonstrated incredible talent in devising compensation systems and processes to support the many facets of our business and importantly, showed the dedication, commitment, and coustomer focus to ensure that the end products satisfied all constituents. I would not hesitate to recommend Mark for any capacity in the compensation and benefits function.

David Cole

“Mark has been a member of my team for the majority of his tenure at BearingPoint. He was a key resource on the KPMG Consulting, Yum Brands and Wyndham Worldwide HR Transformation projects. Mark contributed to all three aspects of these projects: PeopleSoft/Oracle technical implementation, business process redesign and organizational improvements. Mark successfully performed many diverse roles. He was especially effective at data management in conversion and survey situations. For Wyndham Worldwide Mark developed a set of ACCESS applications to validate the data conversion in a payroll outsourcing scenario; he created line items and aggregate check points for pre/post tax data items that uncovered many issues that were remedied prior to Go-Live. For the American Payroll Association survey (5 years) he developed on-line collection and validation tools to analyze the metrics for many large clients; he was extremely thorough in this work. The end result of Mark’s work was always the most effective and pragmatic solutions; his work is beyond reproach and could always be trusted. Mark is reliable, patient and very thorough; I have no hesitation in recommending him.”

Scott Peterson

“Mark is an accomplished HR Operations and Benefit manager who has worked on several projects with me. On one project he was responsible for developing an on-boarding application that required him to track the employee data, status of employees, benefit elections, tax elections, and provide status reports to management. This was well done and the client was very pleased with his results on this project. Mark also was instrumental in running the leading Payroll Best Practices survey that was the benchmark everyone in the payroll industry used. Mark has very extensive knowledge in Benefits and HR and can serve as a functional leader and also is very good in integration of systems and functional processes. He takes ownership of his duties and is a very dedicated professional.”

Antonio Bernal

“Mark was my project manager on an assignment with the USDA Forest Service. He skilfully led Peoplesoft business process design sessions for a shared services center with a tough user base . I would gladly work with Mark in any other engagement and recommend him for similar engagements and roles.”

Sam Capone

“I had the pleasure of working directly with Mark on a large Shared Services Center deployment. Upon joining the program as the HR Contact Center implementation work-stream leader, Mark built a strong and productive relationship with all team members and the team functioned at a very high level. Without Mark's leadership, technical knowledge and client management skills, the implementation would not have been nearly as successful as it ultimately was.”

Terri Dillion

“I was Manager of Benefits at Reading and Bates and Mark was a Benefits Analyst. Although I was his supervisor according to the organization charts, in reality I thought of him as my peer. He was extremely capable, highly conscientious, and professional in every way. He learned all aspects of benefits administration quickly and I relied on him for sound advice in benefits administration as well as technology areas. It was my great pleasure to work with a person of such great integrity and honesty. He will be an asset to any organization.”

Tom Sims

“It is a pleasure to introduce and recommend Mark to you. Mark and I worked together at a billion dollar NYSE company where Mark provided critical support to our overall human resources program through his knowledge, expertise, and passion for compensation, benefits, systems, and processes. Mark has always been diligent and exacting in his responsibilities, always seeking to find the better way. He demonstrates great logic and a methodical approach to his work. The great thing about working with Mark is that when you give him a task or problem, you can sleep nights knowing that it is in good hands, he will deliver positive results, and will do so in a "quiet" manner. I encourage you to get to know Mark as you will not be disappointed."

Work experience


Manager, Compensation and Benefits


Leading compensation and benefits functions at this leading manufacturer of forklift trucks.


Senior Consultant

maxIT-VCS, an SAIC company

Assisted a health care client with implementation of Oracle PeopleSoft 9.1 Benefits Administration module.


Benefits / HRIS Project Manager

Air Liquide USA LLC

Provided leadership for Employee Benefit and HRIS projects (via Insight Global)



Resources Global Professionals

Human Capital and Information Technology consulting resource to the clients of Resources Global Professionals. From more than 80 offices in North America, Europe and Asia Pacific, Resources serves 2,100 clients in 66 countries.Mark supported clients in the areas of contractor management , succession planning, and HR and Payroll compliance. He also gave a well-received presentation to the Benefits Special Interest Group of HR Houston, the local SHRM affiliate, on the topic of "Fiduciary Responsibility for Your Employee Benefit Plans".He also provided IT consulting supporting the supply chain management function for an energy client. His clients while at Resources Global Professonals included Spectra Energy Corp., Core Laboratories L.P., MidStates Petroleum Company LLC, Rockwater Energy Solutions, Inc., and BP p.l.c..


Compensation / PeopleSoft Consultant

Enbridge Energy

Assisted Enbridge with a PeopleSoft 9.1 HRMS implementation for the United States and Canada, including serving as a subject matter expert for Compensation.


Manager, Human Capital and Strategic Change; Senior Consultant

BearingPoint / KPMG Consulting / KPMG LLP

BearingPoint is a global management and technology consulting company known for its deep industry experience and high customer satisfaction. The company provides strategic consulting, applications services, technology solutions and managed services to government organizations, Global 2000 companies and medium-sized businesses around the world.  KPMG LLP split off KPMG Consulting In 2001 wiith an initial public offering,and in 2002, the corporate name was changed from KPMG Consulting to BearingPoint.

Consulted within the following practices: USA Cross Industry Enterprise Solutions, World Class HR; and most recently, Human Capital and Strategic Change. Designed remuneration programs and HR policies. Improved compensation administration processes. Designed and implemented HR shared service/call centers; supported HR system selection, development, and implementation; HR/Payroll benchmarking; and HR/Payroll administrative process design and outsourcing. Implemented Oracle PeopleSoft HR/Payroll ERP products as well as specialty HR software.• Led a team in the design and implementation of human resources and finance contact centers for the USDA Forest Service featuring PeopleSoft CRM HelpDesk for HR and CRM Self Service as the case management tools supporting over 30,000 employees. • Developed and led the use of automated tools to comprehensively audit the financial and indicative data migration between legacy and successor HR and Payroll systems at Wyndham Worldwide. • Developed an online survey tool and data analysis tools for gathering and analyzing payroll benchmarking and best practice information for the American Payroll Association's Large Employer Task Force. Had primary responsibility for statistical analysis, participant communications, and steering committee coordination over a five-year period.


Manager, Qualified Benefit Plans

Enron Corporation

During this period Enron was the world’s leading integrated natural gas and electricity company, owning approximately $23 billion in energy related assets, and delivered risk management solutions to the energy and water resources market.Responsible for overall management of the company’s defined benefit and defined contribution plans [401(k) and ESOP] through a staff of ten. Functions included in-house pension determination, retiree payroll and tax reporting. • Reorganized qualified benefits staff structure and duties to better support efficient administration.

• Developed automated tools to support non-discrimination testing and process vested terminations.• Led major project to improve accuracy of data in the pension administration system.• Developed a pension application in Microsoft ACCESS that produced over 35 data-driven variations of terminated vested letters.


Manager, Comp/Benefits and HR Systems

Phelps Dodge Corporation (now merged with Freeport McMoran)

Fortune 500 international corporation that was of one of the world's largest producers of copper. Now merged with Freeport McMoran Copper & Gold. The company's 1996 revenues exceeded $3.7 billion and it employed more than 16,000 across 26 countries.• Managed large projects inclucing the vendor selection phase of an $18,000,000 HRMS/HRIS project. • Designed and developed systems support compensation and benefits administration in areas of executive compensation, issues and projects tracking, and government filing status and ERISA compliance.• Led staff in developing well-received client service model.• Designed functionality for a new pension administration database application. • Coordinated efforts to settle a $5,000,000 GIC in default  that was owned by a Phelps Dodge 401(k) plan. Developed participant allocation and communication plan for proceeds.


Senior Benefits Analyst; Compensation Analyst

Compaq Compter Corporation (now merged with HP)

• Managed all responsibilities relating to $200,000,000 401(k) plan.• Conducted comprehensive audit of trustee and recordkeeping transfer to new vendor.• Integrated the deferral elections of qualified and non-qualified plans.• Built applications supporting non-discrimination testing, health claims analysis, salary structure development, and external job matching. • Developed "S"-curve incentive formula to replace current stair-step for a major sales division.• Installed third-party client-server compensation administration system and developed in-house job matching system on SQL Server platform.


Benefits Manager

Dr Pepper / 7UP

The Dr Pepper/Seven Up Companies, Inc.was the privately held holding company for these brands during this period. The subsidiary companies manufactured and marketed beverage concentrates and syrups for namesake brands and others. Responsible for planning and administration for all welfare and qualified defined benefit plans and two 401(k) plans, and extensive non-qualified executive benefits for these two companies. Supervised a staff of five with responsibilities for in-house 401(k) recordkeeping, pension benefit determination, and health claims processing; as well as pension withholding and reporting, trust financial statement preparation, and ERISA and DOL compliance. • Led staff in total redesign of annual employee benefit statements, which resulted in recognition from management.• Researched options and developed a solution involving a plan merger that enabled newly assumed pensioners to receive payments even though assets had not yet been transferred from the predecessor trustee.• Health claims processing staff attained error rate of less than 0.2% as determined by outside audit.


Manager, Compensation and Benefits

Voluntary Hospitals of America, Inc.

Privately held healthcare management company. Subsidiaries marketed pharmaceuticals and owned Partners National Health Plans, a joint venture with Aetna Life & Health Insurance Company.Administered pension, 401(k), health, and welfare plans for parent corporation and subsidiaries. Benchmarked executive compensation and administered the salaried and hourly pay programs. Designed sales and service incentive plans. Coordinated restatements of retirement plans.


Supervisor, Benefit Systems; Senior Benefits Analyst; HR Systems Analyst

Reading & Bates Corporation

Assets of the former Reading & Bates Corporation are now owned by TransOcean. At the time, annual revenues were approximately $1 billion, from oil & gas exploration, offshore drilling, and coal mining.Managed domestic and international defined contribution plans. Coordinated ERISA, DOL, and SEC compliance for all retirement plans, including all plan revisions due to law and regulatory change, government filings, and IRS negotiations. Designed forms and workflow for a new HR/Payroll system. Led development, testing, and implementation of in-house online health claims processing and trust recordkeeping systems.




University of Oklahoma

Phi Eta Sigma Honorary Scholastic Fraternity

Global Leadership Program

Thunderbird, The American Graduate School of International Management


PeopleSoft 9.1,8.x
MS Visual Basic for Applications
MS Excel, Access
MS Word, PowerPoint, Project


Fellow, ISCEBS

International Society of Certified Employee Benefit Specialists; Wharton School of the University of Pennsylvania

Certified Employee Benefit Specialist

International Society of Certified Employee Benefit Specialists; Wharton School of the University of Pennsylvania