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Work experience

Apr 2006Apr 2009

Software Consultant (Business Process Change & Implementation)

Civica PLC
Role and achievements To provide consultancy, advice and training to clients during project implementation to ensure timely and cost effective delivery. Once implemented, to maintain the standard product to ensure compliance with regulatory and legislative changes and to meet changing client needs as well as those of the pensions market. · Establish and maintained strong client relationships · Lead role in delivering successful system implementations · Key role in a product review to refine the standard product suite · Specification and design of workflow process maps and calculation design for inclusion in the product · Training of clients on a one to one and group basis to cover all aspects of system implementation and configuration: system set up, calculation coding and design, accounts and payroll integration, process map design and configuration. · Additional responsibility taken to work with the sales team providing demos to all potential new clients · Key role ensuring that the system documentation is up to date · Attendance at pensions shows and conferences to demo all aspects of the system to both current and potential clients · Detailed knowledge of a process driven pensions administration and documentation system enabling the development of key skills required for business process review · Assisting with the development, coding and testing of scheme calculations as required
Sep 2005Apr 2006

Calculation Developer

Mercer Human Resource Consulting
My role involved the coding of calculations on the MIDAS system and general application support.
Feb 2001Aug 2005

Support Consultant

I worked on the third party support team before joining First Line Support at it's inception. My role involved day-to-day telephone support for all Profund clients using both Classic and oPen and I performed system upgrades at client's offices.
Dec 1998Jan 2001

IT & Pensions Systems Helpdesk Analyst

Aon Consulting
I worked on the first line helpdesk team to resolve issues on MS Office applications, Lotus Notes and Profund Classic. Additionally I undertook system, calculation and scheme event testing, benefit statement production and pensions increase processing.
Nov 1997Dec 1998

Pensions Administrator

Aon Consulting

I worked as a pensions administrator using the Profund Classic system.


Sheffield Hallam University