Humility; Accountability; Integrity; Stewardship; Excellence
"Ethical Business Leadership Via Empowerment, Collaboration, and Innovation"
A transformational leader who creates order out of chaos, excellence out of mediocrity, and efficiency out of inefficiency. A servant leader who builds morale and mentors staff to achieve stated corporate objectives through collaboration, stewardship, and empowerment. A detail-minded leader who executes tactical strategies that increase revenues, decrease expenses, and diminish risks. An executive technology leader looking for a position to help: cast a vision for a company and measurably build it by bringing order and efficiency to the organization; build a team through collaboration and empowerment that will generate increased profits for the company and increased benefits for the community the company serves; serve in a variety of roles including growing the company from within by teaching and mentoring and representing the company to the outside through speaking and writing.
May 2006 - Present
Responsible for the development and delivery of systems, services, and technology architecture that enables Zale's business strategy. This includes all "core" IT concerns (including infrastructure, architecture, standards-setting, application development & maintenance, integration, and data integrity) and "enterprisewide" concerns (including business processes and workflows, security and privacy, risk management, business continuity, compliance, and quality improvement). In addition, this involves oversight of Merchandise Planning support, ECommerce and Portal support, and oversight of Database Marketing. This involves overseeing 150 employees, 10-20 contractors, multiple major contracts, a $15 million capital budget, and/or operating expenses in excess of $25 million.
Jun 2003 - May 2006
Vice President Planning & Analysis
Responsible for expense and merchandise planning activities of a $2.4 billion specialty jewelry retailer. This included the annual budgeting process, merchandise planning process, and forecasting process for seven (7) brands, 2,300 stores, 14,000 employees, and all Corporate departments. This involved directly supervising ten (10) employees and having oversight over another forty (40) analysts.
Apr 2002 - Jun 2003
Senior Director -- Pagoda Distribution
Responsible for all activities at the Piercing Pagoda Distribution Center. This included the oversight of the receipt, shipment, return to vendor, and melt processing for 860 stores and over 12 million items a year. This included overseeing 145 employees, three (3) major contracts, and operating expenses of $4-5 million.
Jan 1995 - Apr 2002
Senior Director -- IT Applications
Responsible for all activities associated with systems development (development projects, primary user relationships, capital budgets, operating budgets, staffing, project plans), Corporate application systems support, Store Support Desk, store systems and equipment (polling, point-of-sale, store leasing and real estate databases, phone systems), and IT Project Management Office. This involved overseeing 50-70 employees, 10-40 contractors, five (5) major contracts, an annual $10 million capital budget, and/or operating expenses of $5-$10 million.
Jan 1990 - Jan 1995
Director of Financial Operations
Resolution Trust Corporation
Responsible for all activities associated with financial operations (loan servicing, asset processing, asset operations, financial reporting, and asset systems) in the Dallas Financial Service Center. This involved overseeing 93 employees, 7 contracts, 1,400 contractors, 203 financial institutions, $14.4 billion in assets, and an operating budget of $70 million.