PACIFIC BPO PVT LTDis a provider of Next-Generation Outsourced Services for companies in healthcare, finance and Legal. Pacific’s array of solutions span Financial Services, Technical Support, Customer Support, Helpdesk, Software Services and Healthcare Services like Medical transcription, Medical Coding, Billing & Insurance claim processing.
Site Management – I look after all the day-to-day users’ system, server, network & VoIP related problems on site. I am also responsible for answering queries related to Remote sites & VPN connection in India as well as US via emails and online.
Achievements: Handling 150+ Seats call center with Voice soft dialer and managing Firewall (Sonic wall NSA2400), VPN as well.
Network setup - Responsible for Handling, entire technical setup and asset management of 150+ workstations using Windows 2003 server, Windows 7 / XP professional.
IT Policies – I am Involved in designing and implementing various IT policies.
· Computer allocation policy
· Corporate Internet usage policy
Vendor Management - Responsible for coordination with IT service vendors.
Mail Server - Responsible for maintenance of mail server using MS Exchange 2003, Windows SMTP Service.
Database Server - Responsible For maintenance and management of SQL Server 2000 & 2005