Customer Service/Chat Agent
The main focus at this company is customer service. Being a call center environment, I utilize the company’s internal networking system to communicate with customers, production facilities and other employees. Problem solving skills and organization, while multitasking are very essential in the workplace. Agents are responsible for following up with existing issues and assuring the customer is satisfied and willing to return to our company. I also assist with the Live Chat for SelectBlinds.com, offering service to multiple customers at a time.
Apart from these typical duties, I also co-star in instructional installation series on the company’s YouTube channel. The videos offer guidance to customers who may have complications or questions about installing their new window coverings. Feel free to view some of that material here: https://www.youtube.com/user/SelectBlinds, under the “Rolling Up” series.