05/2016-Present-- My role at this company had shifted from the payment/shipping end to the publishing end of this company's sales spectrum. My main duty was the management of multiple websites on which our products and advertising are listed (Ebay, Amazon, Facebook, Wordpress, Etc.). During listing, item prices must be checked thoroughly to maintain a standard with other companies, while deciphering what products can achieve a higher profit. At the same time, realizing what products haven't been selling and adjusting accordingly. Listed items must also include the correct information and photos to assure customer satisfaction and positive feedback. Answering customer questions about products and resolving any issues is still a priority in this position. Attention to detail and in depth research was paramount.
12/2013-05/2016--The main focus of this occupation was customer service. Taking orders for products in a quick, comfortable and satisfying manner; along with proper E-mail and phone etiquette for responses to customers. After receipt of payment, duties transfer to the delivery of said merchandise. Following shipping, labeling and packaging protocol for shipments is vital during this process. The handling of these shipments must be precise and approved by an authorized recipient. I also have experience with Hazmat packages and expedited or rerouted shipments. Other minor tasks include receiving shipments, attending to UPS/USPS issues, issuing and completing returns or interceptions and tending to customers in retail sales store.