Mark Gorham

International firm offering back-office distribution/processing services for retail wealth management/mutual fund companies. Previous subsidiary of and established by founder of LPL Financial, the largest independent broker/dealer in the United States.

Responsible for strategy for European and Japanese subsidiaries, expansion into India and China markets, and management of corporate information technology.

• Worked extensively with regulators, distributors and banks in India and China to promote, structure leadership, choose software/systems/services vendors, and culturally align planned new subsidiaries.

• Won WHOFE (Wholly Owned Foreign Enterprise) service provider in China, but put India/China initiative on hold after world wide financial market crisis.

Global technology leader offering consumers and businesses printing, personal computing, software and IT infrastructure products and services.

With the Compaq-HP merger, took over strategic/operations leadership of high-end systems business begun at Digital Equipment. Oversaw 600 employees in $4 billion business with pre-tax profit of $500 million, 100-plus software products serving major mission-critical businesses.

• Met or exceeded product road map delivery, quality, revenue, expenses and margin goals every quarter.

• Led team through major architectural chip change, 3 year, $50 million project delivered on time and within budget.

• Played key role in system architectural discussions, major strategic sales initiatives, vendor negotiations (Microsoft, Oracle, Sybase), and issue resolution with hundreds of customers on four continents.

• Recruited in 2003-2004 for special corporate “war room” initiative that resolved cross-organization issues to drive efficiency, improve value chain communication, eliminate supply chain conflicts, funnel tactical investment to critical areas, and align sales compensation with growth strategy.

One of the world’s largest personal computer manufacturers until its merger with Hewlett Packard in 2001.

With Digital Equipment-Compaq merger, joined 65,000 person global customer service organization, moving from Chief of Staff to Worldwide Operations Manager; responsible for call center, break/fix support, and pre and post sales consulting in over 125 countries.

• Co-led merger and improvement of services supply chain.

• Achieved hundred of millions in savings through shift from costly senior technical support model to tiered system through the transfer of knowledge to Web self-service and new call center service tools.

• Sponsored Six Sigma-based training to drive knowledge and process improvement through organization; led development program to identify, train and recognize top managers.

Pioneering company whose mini-computers were a mainstay in the engineering and scientific communities until its merger with Compaq in 1998.

Responsible for strategy, licensing, pricing, marketing, customer engagement, sales training and support for DEC’s industry-standard business-critical operating system software and services.

• Campaigned for and developed 150-person field team of technical experts, driving deep knowledge into pre- and post-sales efforts, while improving product road map planning and customer support.

• Advised DEC leadership on sales strategy, including highly profitable new adjunct support business.

• Drove 90% manufacturing cost reduction through shift to online documentation and new cost controls.

• Helped create new business-critical services and trained engineers to add their expertise to service delivery.

Won management position in DEC’s most dynamic, engineering-based division. Worked with engineers and customers on product development of high-end, business-critical operating system software and services.

• Successfully championed shift in DEC engineering/business culture by creating programs to engage customers, sales team and distributors; incorporated their product requirements into development process.

• Pioneered development programs that improved sales cycle times, solution delivery and customer satisfaction.

• Revamped licensing and pricing to improve customer compliance and provide more flexibility.

Responsible for worldwide financial management of Digital’s software business, including P&L and balance sheet forecasting, budgets, product lead time decisions, risk management, and supply chain improvements.

• Improved accounting standards compliance; streamlined revenue recognition process; managed major IT conversion; tightened contract process with independent software vendors.

Served as Euro Currency Trader for boutique international banking consortium.