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Profile

I have knowledge of software systems such as SAP, Microsoft SQL, Microsoft Dynamics NAVISION and Norton Ghost for business use and also knowledge of tools such as Photoshop, Virtual Machines, Android custom software and File sharing protocols.

I have learnt practical skills such as soldering at component level on circuit boards using both hot rework stations and soldering irons. I am capable of reading voltages, amps and watts using multi-meters to better understand problems with power.

I have excellent communication skills at face to face and remotely by telephone, email and remote connections. I hope to further my career in the IT industry and all things electronic. I am committed to work hard and achieve ongoing self-development.

I am a hard working and confident individual and have no trouble using my own initiative.  I consider myself to be an excellent team member and am interested in learning new skills in all areas that became available to me. I am well versed in working under pressure and to time constraints, I am reliable and also pride myself on punctuality.

Work History

Jan 2017Present

Asset Data Team Operator

SSE

As part of SSE's Asset Data Team (ADT) I work within a GIS networking environment. My job role consists of gathering, entering, planning and managing the businesses electronic cabling data in a safety focused fashion in order to reflect the real world network. Alongside these activities I also log actions and assets against an RRD database and IBM's Maximo.

April 2016Jan 2017

Junior Implementations Engineer

Omnico

Starting out as a Technician with Omnico allowed me to learn many skills that propelled me into more technical aspects of the business. I obtained hands on experience and understanding of the business and was proven competent for promotion. In this new job role I performed various technical tasks such as patching existing computers in a customers network to the latest version of our in-house POS software, onsite visits to maintain good customer relations with pilot adoptions and setting up new stores onsite and remotely.

The customers that I have worked with on a personal level are HMV, National Trust and Burberry (domestic and Japan).

In this position I was commended for my stand out work and achieved recognition in the form of a 'Star Performer Award'.

Feb 2012Mar 2016

Computer Build & Repair Technician

Omnico

In this role I worked for DigiPos who are a part of a world leading POS provider, Omnico.

In the role of Computer Repair Technician, I maintained and improved on many skills in the aspect of repair. This encompassed skills ranging from soldering components to an IPC standard, individual board and part replacement, hardware issues identification, stress testing and software support.

Systems of repair included modular computers, all in one computers, laptops, LCD screens, touch screens, power supplies, tablets, scanners, cash drawers and printers.

Sep 2011Jan 2012

Advanced Apprenticeship

Pearson in Practice ATA

Here I developed industry specific skills in Hardware and Software use, maintenance and support. I also gained valuable experience of a professional workplace environment due to Pearson in Practice policy on working attire and professional attitude.

Sep 2010Jul 2011

Repair Technician

G.A.M.E

Working at the UKs largest videogame retail company. Based in the head office as a Repair Technician, this was my first full-time job role.

I worked solely on the hardware tear down, investigation and repair side of the business. The systems worked on were Microsoft's Xbox 360 and Sony's PlayStation 3, using specific in-house tools and procedures.

My main tasks included repair and refurbishment of inner components, fault testing, reassembly, stress testing and logical thinking to decipher the problem. Knowledge of health and safety while working, proper care of components by using an ESD strap as well as special clothing was required at all times. Working towards a deadline was something I had no problem excelling at and reached a high level of output on an ongoing basis.

Sep 2007Sep 2010

Sales Assistant

Gamestation

Gamestation was my first means of employment of which I worked part time while studying at college.

While at this position I had many customer facing responsibilities as well as administration in the background.

Working the Thursday evening shift allowed me to be a part of the marketing environment by being the staff member who prepared the shop for new releases which went live the following Friday. This involved redecorating the store front, till area, shelves and trim of the shops to specifications set out by publishers.

Education

Sep 2011Jan 2012

Level 3 Advanced Apprenticeship in IT, Software, Web & Telecoms Professional

Pearson in Practice ATA

Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
Level 3 Extended Diploma in ICT Systems and Principles
Level 2 Key Skills Information and Communication Technology
Microsoft Technology Associate (MTA): Networking Fundamentals
Microsoft Technology Associate (MTA): Windows Operating Systems Fundamentals
Microsoft Technology Associate (MTA): Security Fundamentals
CompTIA A+ (220-701 and 220-702)

Sep 2007Jun 2009

BTEC National Diploma in Media Production (Computer Games Development)

BCoT Basingstoke College of Technology

DMM: Distinction Merit Merit

Level 2 City & Guilds Key Skills Application of Number

Level 2 City & Guilds Key Skills Communication

Sep 2002Jun 2007

GCSEs

Fort Hill Secondary School

Art and Design A

English Literature A

Business and Communication Systems B

Maths B

Statistics B

English B

D&T Product Design B

Science Double-Award CC

Hobbies & Interests

I am an enthusiast of all things related to technology and computing, therefore I like to keep an up to date knowledge and collection of the latest hardware and software. I have invested in and setup my own Server with 15TB of storage in a RAID array, as well as building two of my own PCs in the last couple of years. In my free time I enjoy video games,  drumming, martial arts, *photography, movies, mountain biking and socialising with friends.