Work History

Work History
Mar 2015 - Present

Sales Manager

Applikey Solutions

Responsibilities:

Communication with clients on Elance and Upwork(Former Odesk)

Sales queries

Consulting

Contracts creation

Research of new technologies, devices, applications

Feb 2013 - Nov 2014

Customer Support Representative

Namecheap

Responsibilities:

Communication with clients in Live Chat

Email correspondence

SSL certificate installation

Sales queries

Billing duties

Translation

Bug reports creation

Knowledge

- Communication (Sales, technical queries)
- Working on Elance and Upwork (Former Odesk)
- Basic knowledge of methodologies of software development
- Test case/Checklist creation and prioritization. In-depth analysis of actual and expected results
- General understanding of testing methodologies: Black/White box testing, Testing levels,
Regression testing, Automated testing, Functional, Performance, UI, Usability, Localization
testing, Positive testing, Negative testing etc
- Software Lifecycles: Waterfall, Iterative model, Agile, Scrum etc
- Understanding of mobile applications testing specialties
- Understanding of Web applications testing specialties
- General knowledge of bug-tracking systems (Jira, Mantis, 16Bugs, Bugzilla, Redmine)
- Deep knowledge of SSL technologies and features

Tools worked with: Snagit, Jing, Clip2Net, MS Office, Photoshop, Lightroom, 16Bugs

Platforms worked with: Windows7, Ubuntu, Mac OS, Android, iOS

Education

Education
2008 - 2013

Specialist degree

National Aerospace University Kharkiv Aviation Institute
2009 - 2013

Bachelor degree

National Aerospace University Kharkiv Aviation Institute

Languages

English: Full professional proficiency;

Russian: Native

Additional experience

Season jobs in Germany and France summer camps. Renewal of historical monuments

Hobbies

Guitar, cycling, computer/console games, snowboarding