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Mark Travers

Network Technician / Network Administrator

Work experience

Jul 2007Sep 2008

Trouble Resolution Group

Insight Communications

Provided technical support to technicians in the field

Troubleshot and repaired issues related to VoIP telephone services

Contacted and resolved issues with other companies

Installed, repaired and/or modified telephone services via various applications (command-line access telephone switches and provisioning tools for modems and routers)

Contacted customers in order to troubleshoot and resolve issues, or to notify customers of resolutions/updates to reported issues

Managed tickets from tier I to resolve customer reported issues

Helped keep documentation up-to-date

Jan 2005May 2007

High Speed Internet / Telephone Ticket Management

Charter Communications

Provided technical support to customers

Troubleshot and repaired issues related to VoIP telephone services and high speed internet

Installed, repaired and/or modified telephone and internet services via various applications (command-line access telephone switches and provisioning tools for modems and routers)

Contacted customers in order to troubleshoot and resolve issues, or to notify customers of resolutions/updates to reported issues

Managed tickets from Customer Service Representatives to resolve customer reported issues

Built and maintained a web-tool to centralize information needed to correctly perform job tasks that was used company wide

Skills

Computer hardware
Computer software
Network Administration
Routers and Switches
LAN/WAN
TCP/IP
Routing Protocols
Provisioning
Customer billing systems

Certifications

CCNA Routing & Switching

September, 2014 - September, 2017

CCENT

May, 2014 - September, 2017

Additional Info

Military experience

American Citizen

Long-Term Social Visit Pass to live/work in Malaysia

Able to speak basic Chinese and Japanese

Teaching experience

Supervisor / Management experience

TEFL / TEYL certification

Education

Garden City High School

August, 1993 - December, 1996

Pratt Community College

Leadership course through Americorps January, 2001