Mark Travers

Network Technician / Network Administrator

Work History

Work History
Jul 2007 - Sep 2008

Trouble Resolution Group

Insight Communications

Provided technical support to technicians in the field

Troubleshot and repaired issues related to VoIP telephone services

Contacted and resolved issues with other companies

Installed, repaired and/or modified telephone services via various applications (command-line access telephone switches and provisioning tools for modems and routers)

Contacted customers in order to troubleshoot and resolve issues, or to notify customers of resolutions/updates to reported issues

Managed tickets from tier I to resolve customer reported issues

Helped keep documentation up-to-date

Jan 2005 - May 2007

High Speed Internet / Telephone Ticket Management

Charter Communications

Provided technical support to customers

Troubleshot and repaired issues related to VoIP telephone services and high speed internet

Installed, repaired and/or modified telephone and internet services via various applications (command-line access telephone switches and provisioning tools for modems and routers)

Contacted customers in order to troubleshoot and resolve issues, or to notify customers of resolutions/updates to reported issues

Managed tickets from Customer Service Representatives to resolve customer reported issues

Built and maintained a web-tool to centralize information needed to correctly perform job tasks that was used company wide

Skills

Skills

Computer hardware

Computer software

Network Administration

Routers and Switches

LAN/WAN

TCP/IP

Routing Protocols

Provisioning

Customer billing systems