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  • Motivated IT Support Analyst seeks employment as part of a dynamic IT team. Well-versed in cutting-edge information technologies, as well as telecom operations and systems.

Work experience

Dec 2012Jan 2016

IT Support Analyst

Humboldt General Hospital
  • IT Support Analyst providing helpdesk support for over 250 clients with over 50 servers.
  • Installation of Operating Systems inclusive of Microsoft Windows 7 Professional, Windows 8 Professional, Windows 10 Professional, Windows Server 2008, Windows Server 2012, Red Hat Enterprise Linux and VMware vSphere Hypervisor ESXi. Installed Microsoft Windows Server 2012 Datacenter and provisioned the Hyper-V environment. Created over 20 virtual servers primarily in Hyper-V, as well as servers in VMware.
  • Installed and configured software running on servers inclusive of Philips Heartstart Telemedicine, 3M Coding and Reimbursement, iSeries Navigator, AlarmLock DL Windows, and Spiceworks Helpdesk.
  • Supported IBM AS/400 servers with Medhost’s HMS software.
  • Provisioned, configured, and deployed servers and client computers for specific roles.
  • Installed HP ProLiant DL360 and DL380 Gen 8 servers, EMC VNXe SAN storage system, HP Laser Printers, Panasonic surveillance cameras and Alarmlock door lock gateways, Fujitsu and Cannon Scanners, HP, Cisco and Dell Switches, Zultys analog telephone adaptors, AudioCodes Fax adapters and Zultys VOIP telephones. Involved in project change management for installation of HP POE switching equipment to support VOIP telephone system.

Mar 2005Sep 2010

Field Technician

A.G. Telephone Systems
  • Field Technician completing  projects in northern Nevada. Having engineering, installation and maintenance experience with category-5 thru category-6E structured computer network cabling systems including relay racks, routers, switches, patch panels, structured fiber optic cabling, fiber optic panels, connectors, interfaces and other customer equipment for local area networks.
  • Installing Digital Subscriber Line modem equipment with Local Area Network routing and switching equipment providing internet services to the customer. 
  • Individual responsibilities inclusive of  installation, programming and maintenance of Panasonic KXTD816, KXTD1232, KXTDA50, KXTDA50G, KXTDA100/200, KXTDA600, and KXTDE600 PBX telephone systems.
  • Responsibilities having included the Installation programming and maintenance of Panasonic KXTVS90, KXTVS220, KXTVS320, KXTVA50 and KXTVA200 Voice Processing Systems.
  • Installed and maintained telephone paging and music on hold systems in addition.
Jun 1998Jan 2005

Equipment Maintainer

Verizon Communications
  • Equipment Maintainer of southern California Network Operations Center having maintenance and repair experience involving the communications equipment in over ten Southern California cities.
  • Equipment consisting of five, class-five and one class-four central office, collectively, with greater than forty remote offices.
  • Having established, created and integrated the central and remote offices DC power equipment into Network Reliability's California Provisioning & Support COE Power Records computer database.
  • Experience creating, organizing and updating the central office ampere load reports for the Network Operations computer database. Collected and compiled the longitudinal, latitudinal coordinates of the offices sites in the Victorville, CA area for the Network Reliability intranet website.
  • Scheduled and performed the site routines of both central and remote offices, including power rundown tests, power alarm tests, office alarm tests, central office ampere load battery & generator reports.
  • Vastly experienced with DMS 100 and 200  central and remote office equipment and routines.
  • Specialized experience with ISDN, DS0, DS1, DS3 carrier and equipment.


Jan 2013Mar 2013

National Registry of Emergency Medical Technicians EMT

Humboldt General Hospital

Emergency Care

Jan 1981Dec 1982

AAS in Electronics Engineering Technology

ITT Technical Institute

Electronics Engineering Technology


CompTIA A+ Certified                                                                                                                   Microsoft Certified Professional

CompTIA Net+ Certified                                                                                                              Microsoft Certified IT Professional

CompTIA Security+ Certified                                                                                                     Microsoft Certified Technology Specialist