Help Desk Support & Systems Installer(April 1995-Sept 1995)
Fidelio Software-Germany-Hotel reservations SITEL Corporation
Help Desk Support & Systems Installer software system-company now acquired by Micros) http://www.micros.com Provided technical support for Fidelio products(Front Office, Accounts Receivable, etc.). Installed Fidelio Engineering Maintenance Systems and related PC equipment at sites around South Pacific region. Provided Novell NetWare support, particularly for many smaller sites that have no on-site MIS people. Provided support Microsoft, Lotus, and Novell software, integrating it within the Fidelio environment. Tested new operating systems such as Windows NT, Windows 95, and LANtastic with Fidelio products. Rostered on after-hours emergency support pager for urgent software or NetWare problem assistance. Installed and trained hotel staff in the Fidelio Engineering Maintenance System at Sydney Renaissance, Gold Coast Ramada, ANA Sydney, Sydney Hilton and Ayers Rock Resorts.