Mark Fletcher

  • Or TAS

Work History

Work History
1990 - Present

Assistant Supervisor

Bassett Furniture Industries
Assistant Supervisor- Assisted in supervision of eight department employees. Resolved problems of both production-related issues and employee concerns. Ensured production quotas were met ahead of time. Checked compliance for factory equipment maintenance. Reduced machine changeover time from 1.5 hours to 20 minutes. Increased machine lead time from 4-5 hours average to 3 to 5 days.
Feb 2013 - Feb 2014

Network Architect

Global Network Architect- ConocoPhillips Define global network standards for all regional business units in all Network Service architectures: Cabling, WAN, LAN, Wireless, Telephony, Data Center and Closet level. Primary network architect and project technical lead for redesign of 24 global Cisco CallManager clusters to a standardized +e164 dialplan and template design. Primary design of voice integration and design lead for Microsoft Lync Voice Enterprise worldwide(dual ring with Cisco phone endpoints) Co-ordinate with regional Business Units to identify future customer requirements and project delivery Co-ordinate with other IT teams(Storage, Compute, SAP, Unix etc) to ensure appropriate co-ordination of delivery of network solutions for those other disciplines. Participate in staff recruitment via Company's external“ New Hire” program. Assist in employment interviews. Senior mentor to new staff within Network Services team. Trainer and advocate of Riverbed Cascade internally to teach“ non-Network” IT departments how to create reports and investigate performance issues with their own applications. This has caused a significant drop in performance investigations for the network group in the last year. Evaluation and configuration of global testing for Office 365, Windows Azure and Amazon Cloud Services for global use worldwide for ConocoPhillips Data Centers, including possible migration strategy.
Jun 2004 - Feb 2013

Senior Network Engineer

ConocoPhillips Alaska
Senior Network Engineer- Design and deployment of multiple campus environments within Alaska Business Unit Primary network architectural role for Alaska based offices, drill rigs and pipeline systems Provide operational support of all network infrastructure on Global Follow-The-Sun support team Participate and contribute to global design and strategies on various technologies such as IP telephony, QoS and Multicast. Responsible for implementation of network management tools such as CiscoWorks and Netflow monitoring Provide escalation support to other local TCOM groups for assisting telecommunication issues. Replaced various legacy PBX's with three CallManager/Cisco Unity Connection clusters across the state. Deployed new Cisco Call Center infrastructure Virtualized all Cisco Unified CallManager environment within VMware Deployed statewide 802. 11wireless network with wireless controllers and global wireless control management Deployed new 911 Emergency Responder system for both Alaska and Canada Business Units.
Jul 2000 - Jun 2004

Network Engineer-Contract

Layer 3
Network Engineer-Contract- Layer 3(self-owned business) Customers included Phillips Alaska(now ConocoPhillips), Alyeska Pipeline, Municipality of Anchorage, Spohn and Associates and various small businesses Assisted in design and deployment of multiple campus environments with Cisco Catalyst switches and routers. Responsible for implementation of network management tools such as CWSI 2000, Resource Essentials and Netsys Baseliner. Provide operational support of all network infrastructure IT security reviews of Cisco based firewalls and VPN systems
Sep 1999 - Jul 2000

Systems Engineer

Cisco Systems
Systems Engineer- Pre-sales engineering support of large“ Named” Cisco accounts including: BP, State of Alaska, University of Alaska, ARCO, Alyeska Pipeline, Municipality of Anchorage and Arctic Supercomputing Research Center(UAF). Preliminary design and proof of concept of new Cisco technologies and products within customer networks. Presentations to systems engineers of future technologies. Specialization focus towards VPN and Voice technologies.
Jun 1998 - Sep 1999

Network Engineer

Cisco Systems
Network Engineer--Contract position Contractor on 1Net project at Alyeska Pipeline Service Company. Assisted in design and deployment of multiple campus environments with Cisco Catalyst switches and routers. Designed and deployed multiple Cisco AS5200 access-server solutions for both dial-in and dial-out across WAN, using T1 and PRI configurations. Deployed TACACS+ authentication across enterprise, with redundant CiscoSecure servers. Design and implement ATM WAN using Cisco 8400 IGX WAN switches. Responsible for implementation of network management tools such as CWSI 2000, Resource Essentials and Netsys Baseliner. Provide operational support of all network infrastructure.
Jul 1997 - Jun 1998

Network Manager

SITEL Corporation
Network Manager--Contract position (Asia Pacific)
Dec 1994 - Dec 1997

Software Developer(Dec 1994-Dec 1997)

SITEL Corporation
Software Developer Self-Employment Marketing my own database application. My applications were mostly developed using Lotus Approach. All of the applications were associated with local government engineering functions. My major achievement in this field is a self-designed traffic analysis package, which is still being utilized by Sydney, Hurstville, Kogarah, Ryde, and Fairfield Councils.
Jul 1996 - Jul 1997

Senior Systems Engineer

Praxa Quality Solutions SITEL Corporation
Senior Systems Engineer- (Systems Integration company) Provided pre-sales and post-sales consultant support for Account Management, including costing quotes, writing RFP's, and presenting/demonstrating products and solutions to clients. Project Management: responsible for Exchange Server Pilots/Deployments. Project Team Leader: responsible for major GeoTel Intelligent Call Routing(ICR) system deployment. The GeoTel ICR system(recently acquired by Cisco) was deployed by Optus Communications-Australia's second largest telecommunications carrier. Provided enterprise support/liaison for Optus Communications and Account Management. “ 2nd in command” of the 16 staff Sydney-based engineering team, when company was awarded“ WorldWide Microsoft Solution Provider Of Year” from over 12, 500 other Microsoft Solution Providers
Sep 1995 - Jul 1996

Systems Engineer(Sept 1995-July 1996)

SITEL Corporation SITEL Corporation
Systems Engineer Clear Technology(IT Distributor-company now ceased business) Provided second-level help desk support for external clients(mostly PC dealers and MIS administrators) of Microsoft products. This included internal support for other System Engineers in Microsoft related products. Provided first-level help desk support for Novell NetWare issues. Assisted System Administrator in internal systems(22 NetWare servers, 4 NT servers, a Unix accounting system, and 8 various mail and fax gateways). Provided on-call support for 160 Ampol/Caltex business managers for all issues, both hardware and software, on a national basis. This included connectivity to the Ampol X25 mainframe network. Developed small automated macros and VB applications to help increase productivity/automation. Sysop of the Clear Technology BBS.
Apr 1995 - Sep 1995

Help Desk Support & Systems Installer(April 1995-Sept 1995)

Fidelio Software-Germany-Hotel reservations SITEL Corporation
Help Desk Support & Systems Installer software system-company now acquired by Micros) Provided technical support for Fidelio products(Front Office, Accounts Receivable, etc.). Installed Fidelio Engineering Maintenance Systems and related PC equipment at sites around South Pacific region. Provided Novell NetWare support, particularly for many smaller sites that have no on-site MIS people. Provided support Microsoft, Lotus, and Novell software, integrating it within the Fidelio environment. Tested new operating systems such as Windows NT, Windows 95, and LANtastic with Fidelio products. Rostered on after-hours emergency support pager for urgent software or NetWare problem assistance. Installed and trained hotel staff in the Fidelio Engineering Maintenance System at Sydney Renaissance, Gold Coast Ramada, ANA Sydney, Sydney Hilton and Ayers Rock Resorts.
Jan 1994 - Dec 1994

Civil Engineer/ Mis Assistant(Jan 1994-December 1994)

Hurstville City Council
Civil Engineer/ MIS Assistant Engineering Division Computer Support: Provided both software and hardware support within the department. Assisted MIS department in both hardware and software installations. Oversaw on-site work performed by external contractors. Designed various parkland projects. Developed various database systems. Designed and supervised construction of Salt Pan Creek Access Link(pedestrian/bicycle trail). MIS/Administration Support National Conference Services(now closed) RESUME2. ES_ 001 Provided General PC Support. Trained staff in Windows 3.1, Ami-Pro 3, and PageMaker 4. Installed software of various file packages. Installed and designed company databases.




University of Sydney


University of Sydney

University of Technology