Mark Datillo

IT Specialist

Work History

Work History
Jan 2007 - Present

Technical Specialist-Team Lead

IBM

Technical team leader/SME for Tools and Utilities in large  mid-range Unix/Linux/VMware/Windows enterprise server environment

  • Architect, implement, support monitoring and capacity/performance products and utilities
  • Tier-1 server application database (DB2, DB2EEE, MSSQL,SYBASE,ORACLE) performance and availability monitoring
  • Unix shell scripting and Perl programming
  • Customer, vendor, and internal interface
  • Critical-situation problem management and RCA
  • ServiceNow usage
  • BMC BPPM deployment and support
Jan 1993 - Dec 2006

IT Specialist-Team Lead

IBM

Unix System Administration Technical Team Lead supporting customer HP and Solaris workstations/servers and AIX infrastructure mail and High-Availability servers

  • Server builds, restorations, and backups
  • Developed bare-metal build and restoration
  • Customer, vendor, and internal interface
  • Critical-situation problem management and RCA
  • Operations Help Desk support to provide customer Level 2 support

Jan 1983 - Dec 1992

Operations Support

McDonnell Douglas Automation Co
  • Deliver supercomputer service to all components

Education

Education

B.Sc

Washington University-St Louis