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Missouri State University - Employee Handbook Focus Group                                     2009

  • Collaborate with 8 staff members to review, evaluate and update MSU Employee Handbook

Missouri State University - Job Family 1 Compensation Committee2007

  • Met with 13 staff members to review and evaluate 78 non-exempt jobs to assist the Human Resources Department evaluate compensation criteria to determine appropriate salary ranges


  • An insightful, responsive and energetic professional with business background and career advising experience in the higher education environment. 
  • Major strengths include successfully balancing multiple projects, coordinating recruiting events, delivering presentations, developing and maintaining customer relations and working well in teams. 
  • Skilled in  coaching clients through the job search process, motivating & supporting people through transitions, problem solving, offering empathetic customer service and applying a "can do" attitude. 
  • Familiar with Microsoft Office products, recruiting databases and career self-assessment tools. 

Professional Organizations

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Work experience

Multiple Positions


Control Associate                                                                                                                                                  1997

Quality control through auditing of policy files, training staff, serving as liaison between computer programming company and department to assure all system changes adjusted properly

  • Facilitated training classes for 16 insurance policy underwriters and processors enabling the underwriters to handle western states' commercial auto policies pursuant with the state and interstate regulations; secured effective job performance within three weeks.
  •  Expedited closure of unresolved computer system issues by successfully investigating origin of errors and by obtaining vendor support in this resolution.
  • Coached staff quality improvement training program, which resulted in 40% decrease of underwriting errors discovered by state audits.

Lead Underwriter                                                                                                                                      1996 - 1997

Directed efforts of eight underwriting processors, managing incoming inventory and work flow, provided necessary training and facilitated meetings

  • Encouraged staff to implement procedural changes; resulted in up to 20% increase in quality improvement while processing the same rate of policies.
  • Forecast weekly inventory based on determined production equivalents and amount of inventory eliminating improper scheduling.
  • Created alternatives to manage workload that accommodated reduced number of employees, while maintaining high level of service, met established standards.

Commercial Auto Underwriter                                                                                                          1993 - 1996

Personal Auto & Special Vehicle Underwriter                                                                        1989 - 1993


Employer Relations Manager / Career Counselor


Manage employer relations and on-campus recruiting events and guide college students through career transitions and decision-making process.

  • Increased number of employers recruiting on campus in a two-year period by initiating contact, developing and maintaining relations and educating employers about university, college of business and career services
  • Organized 4 annual career fairs for over 250 employers for all majors at university
  • Received excellent feedback from students for services provided such as resume, job search letter and interview critiques, on-campus interviewing coordination and job search technique education
  • Supervise 2 staff members and a Graduate Assistant in campus satellite office in College of Business Administration building who assist with business students & recruiting activities

Career Consultant


Provided consultation both in groups and individuals in career transition including self-assessments, resume writing, job search techniques and interviewing skills.

  • Clarified career goals through use of self-assessments and other career review techniques, able to ensure their job search focuses on targeting their ideal work preferences for over 90% of the clients
  • Redesigned resume summary-writing process providing structure and examples that allowed clients and consultants to work effectively in group settings to produce uniformly high standard work, able to reduce allocated workshop time by 70%
  • Guided client progress, followed up, ensured resume finalization as a basis for behavioral interviewing practice for over 75% of clients
  • Counseled clients during Employee Termination Meetings and New Client Orientations to assess their emotions and encourage them to look forward to future career options and goals; able to engage 90% of recently terminated employees to participate in career workshops and job search techniques

Career Practicum Counselor


Guided 70+ college students through career exploration process in individual and group settings

  •  Co-presented three Strong Interest Inventory workshops to college students; resulted in above-average ratings on evaluations.
  • Thoroughly documented client case notes, thereby ensured appropriate follow-up action was taken.


Bachelors of Science

Masters of Science