Maria Panina

  • Houston US-TX

Attached Certificates

Work History

Work History
Jan 2015 - Present

Front Desk Agent

Westmont Hospitality Group
  • Welcome guests with a smile and use of their names
  • Offering assistance to every guest and provide every essential thing to satisfied and loyal guests
  • Making and cancelling reservations
  • Providing guests with fast, friendly and efficient service while managing guests on telephone, as well as at front desk
  • Collecting all the necessary formal information from guests to their profile
  • Processing, arranging and organizing reservation bills
  • Performing front as well as back of the house duties for the satisfaction of every guest
Apr 2012 - May 2014

Guest Relations

Crowne Plaza

  • Welcome guests with a smile and use of their names
  • Offering assistance to every guest and provide every essential thing to satisfied and loyal guests
  • Making and cancelling reservations
  • Providing guests with fast, friendly and efficient service while managing guests on telephone, as well as at front desk
  • Collecting all the necessary formal information from guests to their profile
  • Aware of all information related to each group in the hotel and when and where meetings will be held
  • Processing, arranging and organizing reservation bills
  • Performing front as well as back of the house duties for the satisfaction of every guest
Apr 2011 - Apr 2012

Guest Relations/Audit

Hampton Inn and Suites
  • Welcome guests with a smile and use of their names
  • Offering assistance to every guest and provide every essential thing to satisfied and loyal guests
  • Making and cancelling reservations
  • Providing guests with fast, friendly and efficient service while managing guests on telephone, as well as at front desk
  • Collecting all the necessary formal information from guests to their profile
  • Aware of all information related to each group in the hotel and when and where meetings will be held
  • Processing, arranging and organizing reservation bills
  • Performing front as well as back of the house 
  • Running audit and complete appropriate paperwork
  • Setting up happy hour and preparing breakfast
Oct 2010 - Apr 2011

Restaurant Hostess

Crowne Plaza
  • Received and recorded patrons' dining reservations
  • Greeted guests and seated them at tables and in waiting areas
  • Directed patrons to coatrooms and waiting areas such as lounges
  • Assigned patrons to tables suitable for their needs
  • Provided guests with menus
  • Informed patrons of establishment specialties and features
  • Spoke with patrons to ensure satisfaction with food and service, and responded to complaints
  • Maintained contact with kitchen staff, management, serving staff and customers to ensure that dining details were handled properly and customers' concerns were addressed
  • Prepared cash receipts after establishments closed, and separated by payment type 

Certifications

Certifications
Apr 2011 - Present

Supervision Certificate

National Restaurant Association
Apr 2014 - Apr 2016

BLS Certificate

American Heart Association

Education

Education
Aug 2013 - Present

Nursing

Houston Community College

Part time student

Aug 2010 - Apr 2011

Hospitality

Lincoln Land Community College

Supervision certificate

Skills

Skills

Gearco operating system

Hotel operating system

OnQ operating system

Hotel operating system

Opera operating system

Hotel operating system