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Attached Certificates

Work experience

Jan 2015Present

Front Desk Agent

Westmont Hospitality Group
  • Welcome guests with a smile and use of their names
  • Offering assistance to every guest and provide every essential thing to satisfied and loyal guests
  • Making and cancelling reservations
  • Providing guests with fast, friendly and efficient service while managing guests on telephone, as well as at front desk
  • Collecting all the necessary formal information from guests to their profile
  • Processing, arranging and organizing reservation bills
  • Performing front as well as back of the house duties for the satisfaction of every guest
Apr 2012May 2014

Guest Relations

Crowne Plaza

  • Welcome guests with a smile and use of their names
  • Offering assistance to every guest and provide every essential thing to satisfied and loyal guests
  • Making and cancelling reservations
  • Providing guests with fast, friendly and efficient service while managing guests on telephone, as well as at front desk
  • Collecting all the necessary formal information from guests to their profile
  • Aware of all information related to each group in the hotel and when and where meetings will be held
  • Processing, arranging and organizing reservation bills
  • Performing front as well as back of the house duties for the satisfaction of every guest
Apr 2011Apr 2012

Guest Relations/Audit

Hampton Inn and Suites
  • Welcome guests with a smile and use of their names
  • Offering assistance to every guest and provide every essential thing to satisfied and loyal guests
  • Making and cancelling reservations
  • Providing guests with fast, friendly and efficient service while managing guests on telephone, as well as at front desk
  • Collecting all the necessary formal information from guests to their profile
  • Aware of all information related to each group in the hotel and when and where meetings will be held
  • Processing, arranging and organizing reservation bills
  • Performing front as well as back of the house 
  • Running audit and complete appropriate paperwork
  • Setting up happy hour and preparing breakfast
Oct 2010Apr 2011

Restaurant Hostess

Crowne Plaza
  • Received and recorded patrons' dining reservations
  • Greeted guests and seated them at tables and in waiting areas
  • Directed patrons to coatrooms and waiting areas such as lounges
  • Assigned patrons to tables suitable for their needs
  • Provided guests with menus
  • Informed patrons of establishment specialties and features
  • Spoke with patrons to ensure satisfaction with food and service, and responded to complaints
  • Maintained contact with kitchen staff, management, serving staff and customers to ensure that dining details were handled properly and customers' concerns were addressed
  • Prepared cash receipts after establishments closed, and separated by payment type 

Certifications

Apr 2011Present

Supervision Certificate

National Restaurant Association
Apr 2014Apr 2016

BLS Certificate

American Heart Association

Education

Aug 2013Present

Nursing

Houston Community College

Part time student

Aug 2010Apr 2011

Hospitality

Lincoln Land Community College

Supervision certificate

Skills

Gearco operating system

Hotel operating system

OnQ operating system
Hotel operating system
Opera operating system
Hotel operating system