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Summary of Skills

  • Drove market awareness and engagement through copywriting, marketing, and graphic design.
  • Developed and managed marketing material and campaigns.
  • Knowledgeable in Adobe Photoshop, Adobe Illustrator, Google Apps, MailChimp, and HTML/CSS.

Work experience

2019-04Present

Freelance Copywriter (9-month contract)

NETGEAR
  • Wrote and revised content for customer-friendly tone of voice.
  • Wrote product copy, web copy, and more for routers, tech products, and antivirus software.
2018-06Present

Freelance Copywriter

Self-employed
  • Wrote engaging web copy, social media content, and email marketing copy and assisted in tone of voice and brand development for small and medium-sized business.
  • Experience with Later, Planoly, Slack, MailChimp,  Canva, and Trello.
2013-08Present

Co-owner (Copywriting & Marketing)

Bruno Lima Brazilian Jiu Jitsu Academy
  • Built the brand from the ground up in order to establish the business and to build market awareness.
  • Consistently hit our growth and sales goals.
  • Gained experience in brand development, small business management, copywriting, graphic design, and marketing in order to maintain and grow the number of consistent students, while creating a cohesive, family-oriented community.
  • Reached targeted markets through designing and running marketing and advertising campaigns.
  • Designed and wrote copy for marketing tools, such as a website, brochures, ads, flyers, email newsletters, and blog posts to improve SEO and customer engagement.
  • Drove engagement through writing and delivering persuasive marketing copy for paid digital media, such as Google Adwords, Facebook, and Instagram.
2018-072019-01

Technical Writer

Lending Club
  • Worked with the Payment Solutions and Treasury teams to write clear documentation on Confluence.
  • Tools used for the position include: Microsoft Suite, OmniGraffle, and Snagit.
2017-022018-07

Technical Writer/Marketing Content Writer at Uber

Milestone Technologies, Inc.
  • Collaborated with the uChat and Innovation team to write marketing content, such as blog posts on Uber's Engineering Blog and website copy.
  • Worked with the Technology Services engineering team to design, write, and editclear and concise documentation, such as runbooks, playbooks, onboarding content, and blog posts. 
  • Applied technical writing, copywriting, UX writing, HTML, graphic design, and layout designs skills to develop and edit technical material for an internal audience.
  • Generated and edited Confluences pages for teams to market their services internally. 
  • Tools used for the position include: Google Docs, Sheets, and Slides, Confluence, Photoshop, and Illustrator.
2015-112017-02

Documentation Specialist at Google

Milestone Technologies, Inc.
  • Worked with Google customer support center teams to develop streamlined processes to help non-technical employees perform their tasks efficiently and utilize complex tools.
  • My efforts assisted employees in improving customer satisfaction and streamlining business operations.
  • Assisted Google subject matter experts in the creation and implementation of new tasks and process workflows to optimize productivity, collaboration, and communication.

Education

20092013

B.A in English Literature

California State University, Chico

Minor in Creative Writing

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