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Mario Matisic

Human Resource/Staff Recruiter

Summary

I'm a trustworthy hardworking.I am confident in my ability to provide the utmost level of recruiting new staff,strong organizing skills.Interviewing and sorting new candidates validating certificates,references.Almost 10 years of experienced at management/managing my own marketing company hiring-interviewing-selecting my own employee.Has a background in Psychology.Can start as soon as possible.

Work experience

February 2017Present

Customer Support Executive

Booking.com

Manage large amounts of incoming calls

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Contribute to team effort by accomplishing related results as needed

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resulution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Assist with refunds,relocations

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel accommodation

  • And a lot more...

20162016

Administration

Kefron

Sorting documents,Preparing documents
Ability to assimilate information and to pay close attention to accuracy and detail.
Excellent command of both written and spoken English.
Strong numeric skills.
Ability to multitask and fast learner.
Ability to build strong relationships with clients,and colleagues both over the phone and face to face.
Skills to persuade customers and influence their decisions, both for their own benefit and that of the
agency.
Exceptionally high levels of motivation, working both independently and as part of a team.
Proficient internet research skills for customer information.
Ability to assimilate information and to pay close attention to accuracy and detail.
Well oriented and very good in mentoring new employees

20162016

Voice Picker

Musgrave
Voice Picker Musgrave Warehouse Kilcock Study work orders and determine types of items that need to be picked Ascertain that voice picking device is in good working order and correctly calibrated with the headset Speak order to be picked into the voice picking system, using predefined commands Listen intently to the instructions provided by the voice picking system Maintain knowledge of item codes, aisle numbers and storage area codes Inquire into available quantity of item intended to be pulled Drive to the location identified by voice picking system and locate item intended for picking Ascertain that correct item has been picked by comparing it to word order Pull order physically and transport it to packaging area using forklifts Pack and label item according to specific instructions provided Make-certain that item is transported to the delivery pallet in a safe manner Assist in loading and setting packaged items appropriately in delivery trucks Update inventory information in warehouse database and ensure that the voice picking system picks up the update Ascertain maintenance of warehouse premises by ensuring that proper cleaning activities are undertaken
20142015

Owner/Sales Manager

Winus Shoe Factory Winus Shoe Factory

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

20022015

Marketing Staff Recruiter/Human Resource

Nicole Marketing D.O.O Croatia

 Placing a Job search in newspaper,radio,social media,websites

Contact candidates and make an appointment

Selecting candidates/interviewing Validating references,diplomas,certificates

Recruit, interview and recommend suitable candidates to client organization

Analyze and evaluate staff performance

Communicating with teams Develop and send offer letters

20022015

Radio Announcer/marketing Director

Radio Koprivnica,Croatia

Radio Announcer-DJ making playlist, recieving phone calls from the listeners, reading messages from the listeners, making and reading advertisement, writing and reading news, collecting advertisement, interviewing celebrities, sport icon, polticians.

19931994

Food Technician

Podravka Croatia
Food Technician Kvasac DD Koprivnica Croatia

Education

19901994

Food Technician/High School

Srednja Skola Koprivnica

Graduated as Food Technician

19821990

Elementary School

Osnovna Skola Mira Bano

Elementary Graduate

Skills

Communicative

Worked in Radio for 23 years,making calls/recieving calls,on air,reading sms messages on air,interviewing artist,politicians,sport icon on air etc..

Creativity/Problem solving
Decision Maker
Team Player 
Organizing 
Office Administrator
Kindness
Computer literacy

Been using computer for 23 years,internet,social networks,email and social marketing,office excel,ms word,picassa editing,paint,trouble shooting etc..


Dedication

Scout talent/Recruiting talent 
Event Creator/Activities
Sense of Humor