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Work experience

Jul 2010Sep 2013

Customer service agent - student job

Hrvatski Telekom

Non technical agent (Commercial – Mobile, Com)

Administration  agent at T-mobile customer service (Quality and help agent)

Administration  agent at T-com customer service (Help agent)

Educator for a new agents and new skills in T-mobile call center

Educator for a new agents and new skills in T-com  call center

Sep 2013Present

Salesmam

Hrvatski Telekom

Salesman (T-centar)

Education

Sep 2008Oct 2012

Bachelor of Faculty of Economics, Financial management; University of Osijek

Faculty of Economics
Oct 2012Nov 2014

Master of Faculty of Economics, Marketing; University of Osijek

Faculty of Economics

Skills

Communication skills
Organisational and managerial skills
Business skills
Foreign language - English

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