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Skills and Qualifications

§Capable manager and motivator of staff

§Function well in high-stress atmosphere

§Adaptable, proactive and creative, offering solutions in challenging situations

§Self-motivated and outgoing

§Patient, responsible and organized

§Enjoy working with people

Skills and Certifications


  • Spanish

Computer Proficient:

  • Microsoft Office:(Word, Excel, PowerPoint, Publisher, Outlook)
  • Micros POS System
  • Pinnacle POS System
  • Profit Manager Reservation Sytem
  • Opera Reservation System
  • Amadeus Global Distribution System

 Certifications and Training:

  • Certified Professional Food Manager by National Registry of Food Safety Professionals.
  • TIPS Alcohol handler Certification
  • Yes I can! and Leading Yes I can! Customer Service training Program
  • First Aid and CPR/AED adult and CPR- Child and Infant by the American  Red Cross.
  • Sommelier Course.


Work experience

Apr 2008Present

Food and Beverage Director

Clarion Resort and Water Park
  •  Awarded the  Employee of the year award 2008.


  • Monitor budget and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.
  • Schedule employees in kitchen, restaurant and bar.
  • Review work procedures and operational problems in order to determine ways to improve service, performance, and safety.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
  • Maintained food, liquor and equipment inventory, and kept inventory records.
Aug 2005Apr 2008

Food and Beverage Supervisor

Radisson Resort Parkway Celebration
  • Participated in the recruitment, selection, motivation and training of staff
  • Supervised and scheduled 50 food and beverage employees
  • Resolved customer complaints, as well as internal conflict amongst staff.
  • Opened and closed outlets and balance sales receipt.
  • Audited storerooms and storage to maintain consistent quality, sanitation, and inventory.
  • Conducted Pre-Shift Meetings to inform employee of daily events.
  • Ensured customer satisfaction.
  • Participated in liquor and china inventories.
  • Promoted the menu and 'special offers'.
  • Participated in the review of associates and completes necessary paperwork required bythe employee handbook.
  • Assisted in the process of establishing training programs for department.
  • Promoted a safe, healthy and environmentally secure environment.


May 2008Present

Associate in Science

G.P.A. 4.0

May 2008Mar 2009

Technical Certificate

 G.P.A. 4.0

Program Focused on Business Courses 

  • Introduction to Business
  • Bussiness Communications
  • Marketing
  • Principles of Management
  • Business Mathematics
  • Financial Accounting
  • Managerial Accounting
  • Computer Application for Business
  • Psychology for Business and Industry
  • Principles of Microeconomics
Mar 2003Mar 2005

Associate in Applied Science

Universidad Tecnologica Nacional

G.P.A:  3.75

Relevant Hospitality courses:

  • Introduction to Hospitality and Turism Industry
  • Hospitality Management
  • Hospitality Law
  • Turism Operating Costs
  • Marketing and Sales in the Hospitality Industry
  • Turistic Circuits and Geography
  • Table Service Etiquette

Final Project: Devepement of a Package Tour with Business and Marketing Plan.

Interships:       Travel Agent, Mahui Travel Agency 03/04 to 09/04

     Responsible for reserched, quoted and analized travel arragements for incoming requests  including tour packages, airline trasnporation, hotel stays, car rental, cruise packages and city tours.

                          Tour Guide, Fader Museum 03/03 to 09/03

                         Provided interpretive tours to visitors

                         Scheduled and booked group visits

Mar 1998Dec 2002

High school Diploma

Consolata Institute

Business-oriented, secondary school program: Title of Commercial Expert with specialization in Tax Accounting.

Intership:    Administrative Assistant, OSEP Health Insurance Provider 10/02 to 11/02

Responsable for  fielding telephone calls, receiving and directing visitors, word processing, 

                     filing, and faxing.