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Work History

Sep 2015Present

Patient Access Specialist

Kaiser Permanente

Responsibilities: Schedule appointments for patients, inbound/outbound calls, coordinate with back office staff to provide better patient care, manage Neurology referral pool.

Sep 2014Sep 2015

Call Center Supervisor

CTS LanguageLink

Responsibilities: Manage 20+ agents, provide coaching to agents as needed, manage the creation and day-day for Quality Assurance department, process and report metrics for the entire call center, respond to complaints from escalated calls.

Sep 2013Sep 2014

Night Operations Lead

CTS LanguageLink

Responsibilities: Supervise agents in absence of a manager or supervisor, perform basic IT support, perform quality checks on agents' calls,  respond to customer complaints from escalated calls

Oct 2012Aug 2013

Customer Service Representative

CTS LanguageLink

Responsibilities: Answer 200+ calls a day, schedule requests for onsite interpreters,  reach out to interpreters for hard to fill jobs, provide great customer service

Aug 2012Oct 2012

Lead Qc Analyst

CTS LanguageLink

Responsibilities: Perform quality checks on documents in many different languages, check for correct translation on French documents, annotate PDF documents using Acrobat Interface between Project Managers, Production, and QC Analysts.



B.A French Studies

Portland State University

Study Abroad

Université Catholique de l'Ouest


Computer Knowledge

Microsoft Office, Interactive Intelligence, Computer Hardware (built my own PC)


73 WPM

French Language